Ruchika Dash

Experience

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  Wipro

  Mar 2012 - May 2020

  Delivery Competency Manager for Digital service line, working on account growth, delivery assurance, competency and skill building. • Worked on skill gap analysis, performance planning and predict training demand based on customer requirement.• Strategized and planned to identify and groom the associates for Specialization and cross skilling to create Architects and Consultants. • Custodian of Practice Talent - close operation view on changes of Practice Talents• Managed Delivery Competency Leads to achieve fulfilment of demands through Train to Bill competency framework and Capability Upliftment of associates via Account academy trainings and Certification Drive.• Conducted Induction Session for ALL New Joiners from multiple digital accounts in Europe region once every Fortnight• Organizes Competency Orientation sessions with associates for self assessment and assisted on practice related learning paths and opportunities.• Prepared competency analysis report and skill metrics to rank organizational skills from area of improvement to strength. Show less Improving the customer relationship and customer satisfaction across AEM accounts by implementing value added services, solution implementation, service coordination, support and transition management. • Responsible for PCSAT CSAT>6.4, Top2Box>98; Quarterly CSAT(Pulse)>6.4, Top2Box>86; Annual CSAT Net Promoter Score>60, Top2Box>95 for every cycle of survey.• Strategized right customer polling for CSAT quarterly and annually reviews for better result.• Analyzed the CSAT trends from previous polls with the current poll and prepared report for publish.• 90% of CSAT action items were closed within 8 weeks and 100% action closure on the same quarter• Achieved zero surprise customer escalations and all New engagements were Start Green for new deals, closure of Early warnings within 8 weeks of report• Planned and executed New initiatives on Delivery and solution implementation to provide Customer Value Adds.• Completed successful transition from incumbent team and No major escalation from customer• Prepared case studies of Top 5 Customer value adds across various accounts for Sales teams pitch.• Weekly Delivery highlights, Automation highlights and Lowlights. Show less • Responsible for Initiation, Planning, Executing and Monitoring complex project module.• Accountable and responsible for to ensure a consistent test delivery across the project.• Took care of Scope Management starting with SOW Amendment – Drafting SOWs• Roadmap discussion with higher management and handling the compliance area of the Project.• Smooth completion of the transition from the incumbent team and prepared test scripts for smoke and regression testing.• Deliver regular reports and status update to all key leadership and stakeholders in a timely manner to support daily operational functions.• Regular connect with customer on automation report and demo to customer as and when required.• Assisted business development team with writing and presenting proposals for moderately large or complex projects. Developed strategies that applies industry best practices• Operating procedures and practices, management restructurings, and the impact of new technology Show less · Complete feasibility study and understanding of test cases and Framework design· Scripts developed in such a way that all functionalities are covered and bugs in the application are reported effectively.· Script development using Keyword driven and hybrid framework using UFT 11.52.· Test execution in every release cycle and script maintenance if required.· Worked on Web Services testing to handle SOAP UI in Wires Eauth.· Had regular updates meeting with client to understand the technical requirements of each project.· Managed all aspects of the web application, including development, maintenance, testing, debugging and reporting Show less

  • Competency Manager (Wipro Digital- Europe)

    Jan 2020 - May 2020

  • Delivery Assurance Manager(AEM Practice)

    Aug 2016 - Dec 2019

  • Project Consultant at Marathon Petroleum Corporation

    Feb 2014 - Jul 2016

  • Test Analyst and Automation Engineer at Charles Schwab

    Mar 2012 - Jan 2014
• 

  Wipro

  Feb 2021 - Sept 2022

  Project Manager at Metrobank

  Wipro Testing Leadership representative for Metro stakeholders for all projects, provide holistic view on testing to project and relevant stakeholders.• Represent Value stream daily stand-ups and monthly PI planning.• Manage project governance, hotspots, guard rails and project artifacts.• Highlight blockers/issues and support required to stakeholders and drive it to closure.• Responsible to cost and effort estimation for any new engagements and internal co-ordination for deriving the estimates.• Monitor and improve on automation initiatives and take corrective measures for continuous improvement.• Support the Proof Of Concept for any transformation initiatives and prioritize the intervention based on project pain points, and responsible for role out plan, implementation and derive benefit plan out of it.• Track and monitor project test schedule for all project to avoid schedule deviation and scope creep. • Responsible for demand & supply calls as a part of Resource & Demand Management• Track and review monthly SLA, Effort estimation, Budgeting, Weekly Confluence update and getting approvals from customers• Investigate the Production Leakage in testing, complete review with team and present it to stakeholders with adequate justification, RCA and action plan to eliminate future leakages.• Collaborate closely with environment team of environment related issues and help in indentify solution and support.• Connect 1:1 with each project change community, understand feedback and take action to maintain delivery. • Test approach and test exit review and ensure projects are represented in forum. Show less

• 

  Lucida Technologies Pvt Ltd

  Sept 2022 - Nov 2022

  Project Manager at Charac pvt ltd

  Lucida leadership representative for Charac stakeholders.• Co-ordinate with internal resources and third parties/vendors for the flawless execution of project.• Ensure the delivery of the project is on time, within scope and within budget.• Perform risk management to minimize project risk and maintain a comprehensive project document.• Recommend best practices, manage resource availability and allocation.• Regular connect ups with stakeholders and third-party vendors.

• 

  Infosys

  Nov 2022 - now

  Project Manager & Scrum Master at Goldman Sachs

  Infosys leadership representative in Goldman Sachs account, working closely with customer and managing scrum teams for end of life server migration. • Collaborate with cross functional team to drive Agile transformation, enhance productivity and deliver high quality product.• Coach the agile mindset by successful implementation and transition of 15 teams from Waterfall to Agile way of working, closed 9 projects successfully with zero escalation and 6 projects in progress.• Conduct Scrum ceremonies and work closely with Product owner and developers driving innovation and adaptability.• Remove impediments ensuring a productive work environment, enabling teams to focus on delivervalues and meeting sprint goals.• Create Jira boards to manage the product backlog, sprint backlog and track the sprint velocity.• Manage Confluence for sprint review and retrospective documentation, details of migration roll backsand migration status.• Build collaborative partnership with stakeholders, effective communication and manageexpectation to ensure successful project deliveries. Show less