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Heather Kaus Venable

Heather Kaus Venable

Summer Staffing Director & Onsite Manager

Followers of Heather Kaus Venable730 followers
location of Heather Kaus VenableWaco, Texas, United States

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  • Timeline

  • About me

    Building industry-leading brands for service-based businesses that want to boost profits while taking exceptional care of people.

  • Education

    • Sichuan University

      2012 - 2013
      Chinese Intensive Advanced Mandarin Language Exchange Student

      Activities and Societies: English Corner, Class President Class Monitor

    • Southwest University of Science and Technology

      2008 - 2008
      Language Study Beginning Mandarin Chinese Intensive

      9 classroom hours weekly, emphasizing speaking.Met with tutor for weekly sessions on pronunciation, grammar, usage and vocabulary.

    • University of Minnesota-Twin Cities

      2009 - 2013
      Bachelor's Degree Communication Studies and Chinese Language, Literature, & Culture 3.77

      Activities and Societies: Chinese American Network, Campus Outreach, Dean's List 5 years Mandarin studyFounding vice-president of Chinese-American student groupService trips with Campus Outreach1 year study abroad in ChinaSpokesperson for Chinese Language Department ScholarshipsWritings chosen by Professors as examples of "exemplary papers"English Language Tutor

  • Experience

    • Mintahoe Catering & Events (formerly Twin City Catering)

      Jul 2003 - Jun 2008
      Summer Staffing Director & Onsite Manager

      - Warmly greeted prospective clients, quickly identified their needs, and referred them to appropriate people and resources.- Supervised staff of up to 20 people in time-sensitive situations, delegated setup, running, and teardown tasks at catering events. - Mediated via phone, email, and face-to-face with clients to facilitate positive customer relationships.- Collaborated by mail, phone, and email between 50 employees to coordinate event staff schedule.

    • First Pioneer Mortgage

      May 2006 - Jan 2007
      Home Mortgage Processor

      - Mediated loan process between buyer and up to 6 other involved parties.- Simultaneously managed up to 12 loan packages at a time.- Organized and maintained office filing system, answered phones, sent/received faxes, and typed memos.

    • Lettuce Entertain You Restaurants - Big Bowl

      Oct 2008 - Aug 2014
      Server

      - Anticipate, identify, and address needs of up to 25 guests simultaneously while providing quality - Validate and resolve customer concerns in a prompt and respectful manner, improving company image and customer trust.- Train, shadow, and evaluate new hires, instilling integrity, passion, compliance, and vision.

    • University of Minnesota Confucius Institute

      Sept 2011 - Jun 2012
      Chinese Curriculum Circulation Assistant

      - Managed, organized and input inventory while demonstrating bilingual hospitality to domestic and international patrons.

    • GoFish International Language Institute

      Sept 2012 - Jul 2013
      English Language Instructor

      - Pioneered dynamic interactive curriculum, resulting in higher language retention, improved classroom morale, discipline and credibility for the institute.- Acted as consultant to CEO on business strategy including marketing, expansion, and customer service feedback initiative. - Strategically adapt to dynamic classroom environment while administering discipline, completing teaching objectives, and maintaining a positive climate.

    • University of Minnesota China Center

      Mar 2014 - Apr 2014
      "China 100" Special Project Staff

    • Lamex Foods, Inc

      Aug 2014 - Dec 2016
      Training Lead / International Documentation Specialist

    • Waco Tours

      Aug 2017 - Sept 2024

      • Tour, Training and Mercantile Manager

        Jun 2018 - Sept 2024

      • Tour Guide

        Aug 2017 - Sept 2024

    • Outpour Brand Studio

      Sept 2023 - now
      Brand Strategist

  • Licenses & Certifications

    • HSK (Chinese Proficiency) Level 4

      Confucius Institute - Hanban

  • Honors & Awards

    • Awarded to Heather Kaus Venable
      #4 Top Overall Experience in the United States TripAdvisor Jul 2021 The Classic Waco Tour was awarded by TripAdvisor as the Top Overall Experience in the United States in 2021. I have the joy of maintaining quality control and training the guides who facilitate this experience.
    • Awarded to Heather Kaus Venable
      #1 BEST BOAT TOUR IN NORTH AMERICA USATODAY 10Best Aug 2020 The River Cruise I co-created and train guides for was ranked the #1 boat tour in North America by this popular vote! We are so grateful and humbled!
    • Awarded to Heather Kaus Venable
      Guest Speaker - Intercultural Communication Studies COMM5451W - Mar 2014 Shared with graduate students the nuances of Sino-American communication, especially involving the formation of cross-cultural friendships and introducing the concept of guanxi.
    • Awarded to Heather Kaus Venable
      Distinction University of Minnesota Dean's Office Dec 2013 Cumulative GPA 3.77
    • Awarded to Heather Kaus Venable
      Class President - Oct 2012 Voted by international class to represent and organize our Intermediate Intensive Chinese class to the faculty and staff of Sichuan University. Acted not only as representative but liaison between staff and students for organizing events and communicating teacher memos, test dates and changes.
    • Awarded to Heather Kaus Venable
      International Finalist - 10th Chinese Bridge Chinese Proficiency Competition for Foreign College Students 2011 Hanban, Hunan TV, & Confucius Institute Jun 2011 - Composed and performed a speech in Mandarin before panel of judges on Chinese national TV, learned and performed Beijing Opera, took written language exam, and performed in various skits showcasing Chinese culture. - Participated in Chinese cultural activities with peers from 60 countries to build stronger international bridges.- Won full-ride scholarship to study language in China.
    • Awarded to Heather Kaus Venable
      1st Place - 10th “China Bridge” US Midwest Regional Chinese Language Competiton Hanban and the Consulate General of PRC to Chicago Apr 2011 Midwestern United States regional Chinese language competition for undergraduate students. Composed and performed speech in Mandarin Chinese and performed Beijing opera piece. Won 1st place and advanced to Global final in Hunan, China.
    • Awarded to Heather Kaus Venable
      Dean's List - College of Liberal Arts University of Minnesota Received Dean's List Award every semester while attending the University of Minnesota.