Mohit Jaiswal

Experience

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  IBM

  Jul 2009 - Feb 2010

  Technical Specialist

  Responsibilities:• Responsible to handle all Internet related issues which customer is facing.• Unbarring of services through portal.• Activation/Deactivations of Broadband plans.

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  IYogi Inc.

  Mar 2010 - Apr 2012

  Performance Specialist

  At iYOGI Technical Services Pvt Ltd, was accountable for quality auditing of inbound/outbound calls and remote session support provided to the customers. Different tools like Logme In Rescue, Bomgar and Harmony were used to audit the calls and remote sessions to check the troubleshooting performed by L1 and L2 technicians. IBM Cognos tool was used to generate the report of the CSAT survey, which were provided by concerned requestors.Responsibilities:• Auditing of Calls and Remote Session of troubleshooting performed by the technicians.• Responsible for DSAT, Invalid escalations and unresolved cases done by the technicians.• Responsible to provide the feedbacks on DSAT analysis and Call and session monitoring. • Responsible to share the weekly Quality and CSAT reports with the Management team.• Responsible to provide troubleshooting related training wherever team is lacking. Show less

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  CSC - Computer Sciences Corporation

  Apr 2012 - Sept 2014

  Professional 1 : Information Security

  Job Responsibilities:• Responsible for managing IDS tool Motorola Airdefense in Wireless Security Services project. Also also responsible for creating monthly dashboards reports for CSC CISO and senior management.• Working as a McAfee ePO Administrator and managing security services for our client. Also managing other security tools like: Network Security Manager, Qualys guard, Bit 9, Safeboot and OneSign.• Also worked on McAfee Foundstone for CSC internal to perform and provide the vulnerability report to all the SDM’s and do the remediation follow up for the same.• Have good knowledge of McAfee DLP and Symantec DLP (Data Loss Prevention). Show less

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  HCL Technologies (Infrastructure Services Division)

  Sept 2014 - Sept 2021

  Associate Consultant

  Designation - Associate ConsultantWorking as a Governance, Risk and Compliance consultant in HCL Technologies. Job Responsibilities:My primary role is to ensure the implementation of SOX Regulation controls on Client Infrastructure.Also, recently I was a part of a major transition which happened from multiple incumbents.Below are the Operations responsibilities under SOX Regulation & ITGC Audits.• IT General Controls across platforms (Applications/Infra)• Create and implement the ITGC/SOX Regulation controls/processes• Conducting ITGC & SOX Awareness Sessions• Conducting Self-Assessment on ITGC & SOX Regulation• Providing end to end support to External and Clients Auditors• Follow the Weekly Governance call with customer• Creating the monthly KPI/PI reportsApart from SOX regulation below are my other responsibilities.• Completion of Infosec Awareness training• Onboarding/Offboarding Process Show less

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  EY

  Sept 2021 - now

  Associate Manager