Rituparna H.

Experience

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  AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

  Mar 2015 - Apr 2018

  1. Using investigation tools helped customers in protecting their account's data security and preventing any data breach in their accounts2. Sanitised accounts after any unauthorised activity was found3. Identified compromised accounts4. Handled account closure and reopening 1. Provided resolution to complicated and unresolved issues by deep diving and getting in touch with stakeholders2. Attended meetings with vendors to improve the process and eliminate waste3. Worked with transportation team, third party POCs and other internal teams to resolve pending customer problems 1. Assisted customers via phone, chat or emails for pre-sale or post-sale queries2. Prevented and solved customer problems by escalating through internal tools and working with stakeholders3. Was awarded Customer Delight Ambassador badge for delighting customers and improving their experience

  • Account Specialist

    May 2017 - Apr 2018

  • Search and Rescue

    May 2016 - Apr 2017

  • Customer Service Representative

    Mar 2015 - Apr 2016
• 

  AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

  Apr 2019 - Jun 2019

  1. Handled escalation calls/chats/emails as a member of the Escalation team to improve customer satisfaction and experience2. Assisted associates with guidance on process, tools and escalated issues to the relevant team for a speedy resolution3. Mentored underperforming associates and helped them achieve skill goals4. Worked with partners across Amazon to identify, escalate, and solve emerging issues reaching out to Escalation Desk5. Raised customer issues and liaise with stake holders to facilitate long-term fixes6. Actively participated and drove the continuous improvement culture through ‘Kaizen’ and Gemba walk thus identifying and eliminating barriers to accuracy, productivity, and quality Show less

  • Resolution Specialist

    May 2018 - Jun 2019

  • Global Command Center

    Apr 2019 - May 2019
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  Apple

  Nov 2019 - now

  • Data Operations Analyst

    Nov 2021 - now

  • Siri Grading Analyst

    Nov 2019 - now