Irvin Carty

Experience

• 

  Barclaycard

  Apr 2007 - Oct 2019

  • Create and prioritize a product backlog and a 12-month roadmap for multiple strategic initiatives from various stakeholders for the organization’s consumer lending product.• Manage complex projects, coordinate and facilitate strategy discussions with senior leaders, define project scope, and communicate project status updates• Liaise with technology vendors to explore business and partner needs, develop innovative solutions, and translate solutions into an executable plan of action for large and small scale projects. • Provide monitoring and triage assistance for service level management to reduce customer impact with services Show less • Constructed and prioritized a product backlog and roadmap to deliver the Minimum Viable Product and overall end goal for the Credit Risk, Fraud Risk, AML, Compliance and Partnership stake holders for acquisitions, credit line increases and existing customer programs.• Developed the standards for executable test plans and established new quality assurance standards for validating new consumer card products prior to scheduled releases. • Collaborated with vendor teams, internal business partners and technology groups to schedule product releases utilizing Agile and Waterfall project methodologies. Show less • Owned product and sprint backlog for Scrum teams and translated business requirements to create clear and concise user stories. • Managed multiple onshore and offshore Scrum teams skilled in .Net, Ruby, Java, ETL, BPM and SET automation with a focus in contact center desktop user interfaces, fraud detection and recoveries.• Developed new workflows and user interfaces with multi-site technology teams to streamline customer servicing within the Fraud Investigations, Customer Care, and Credit Risk account managers. • Constructed a case management system to incorporate existing and future work streams for the Fraud Risk business group that aided in the overall reduction of average handling time, increased productivity, and increased customer servicing. Show less • Created and developed policies, procedures, training and guidelines for fraud detection and fraud investigations practices to comply with industry and regulatory standards. • Identified risk reporting, key department controls and executed project implementation in order to maintain compliance with group, regulatory and organizational policies. • Demonstrated consistent internal and external support and project management for partner launches, conversions and technological product enhancements. • Created business requirements and executed data mapping and validation activities for TSYS conversions and deconversions for MasterCard, Visa and American Express products with Barclaycard. • Triaged production incidents that impacted customer servicing and analyst user interfaces. Show less

  • Product Manager - Consumer Lending

    Jul 2017 - Oct 2019

  • Product Manager - Acquistions

    Mar 2016 - Jul 2017

  • Product Owner

    Feb 2014 - Mar 2016

  • Business Process Analyst

    Oct 2012 - Feb 2014

  • Operations Team Manager

    Feb 2012 - Oct 2012

  • Fraud Operations Job Coach

    Jul 2010 - Feb 2012

  • Senior Fraud Analyst

    Apr 2007 - Jun 2010
• 

  The MIL Corporation

  Nov 2019 - now

  • Team Manager

    Nov 2021 - now

  • Team Lead, Systems Analyst

    Jun 2021 - Nov 2021

  • Program Analyst

    Nov 2019 - Jun 2021