Lan Phung

Experience

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  Lang Pho Entertainment JSC

  Jan 2017 - May 2017

  Front Office Coordinator

  Ticketing: - Approach, introduce the shows and sell tickets, merchandise to guests - Maintain customer service in the Front Office Dept. Show operation: - Arrange, decorate the lobby area before and after the shows - Check the seats inside the auditorium and signage system... - Guide customers to their seat. Observe and assist customers’ demand before, during and after the show - Ensure safety for customers during the show; -Implement Company’s policies for customers accurately - Co-operate with members in team to provide the best service to customers. Show less

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  Topica Edtech Group

  May 2017 - Nov 2017

  English Teacher

  Assistant: Supporting native teachers in Live Session Basic classes; Teacher: Managing Students in conversation classes, instructing and encouraging students to talk with provided topics;

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  Rikkeisoft

  Aug 2017 - Nov 2017

  HR Intern

  - Supported administration work in HR Department- Coordinated communication with candidates and schedule interviews for developers in all languages- Supported HR Department in recruiting students for 4 coding courses - Supported with external communication on social networks like activating job advertisement & interacting with candidates

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  Vietnam Television

  Jan 2018 - Mar 2018

  English Translator

  Translated documentary movies or series.

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  JONCKERS

  Aug 2018 - Nov 2018

  Project Coordinator

  Manage translation and localization projects as assigned by PMManage time, budget, resources, and quality controlProactively identify and solve problemsManage projects to localize all requested components (software, user assistance, websites, documentation, …)Guide translation/localization suppliers through the localization processRegularly monitor internal and external clients' satisfaction and take improvement actionsIdentify and document opportunities to improve processes and technologies Show less

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  ONESOFT - IMOSYS/ Monster Studio

  Nov 2018 - Oct 2020

  UA Lead

  * Plan, execute, and analyze user acquisition campaigns' performance across UA channels - Pushed 1 game from scratch to 60.000.000+ users - Pushed 1 game from scratch to 10.000.000+ users* Optimized campaigns based on ROAS and LTV* Discussed with game teams about the results and planned actions* Communicated clearly to manage the plans, status, challenges to meeting objectives* Analyzed game's data and create plans to improve game's retention and revenue* Conducted frequent market research and came up with new ideas for creative testing * Supported Project Manager in optimizing ingame monetization system* Designed company's dashboard to support UA and Monetization * Trained and supervised UA team members' performance * Point of contact for all UA channels* Responsible for all games' basic localization and ASO optimization* Participated in UI/UX design for 1 game* Managed marketing accounts and responsible for submitting games to Apple's App Store Show less

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  Widogame

  Oct 2020 - now

  Co-Founder