Ellen Chui, CFA

Experience

• 

  TD

  Sept 2007 - Apr 2011

  • Managed a team of Customer Service Representatives • Coached the front line staff on strategies to improve the overall client experience and enhance their personal development. • Created client loyalty programs after analyzing branch reports to increase branch revenue and client satisfaction • Provided suitable banking solutions to personal and small business clients in day-to-day banking, investments and lending products. • Analyzed financial statements and personal net worth in credit applications.• Actively participated in branch and community events to foster team building• Top Mutual Fund Advisor in the district of 40 advisors at TD Canada Trust in the RSP campaign (December 2009 – March 2010)

  • Manager of Customer Service

    Jan 2010 - Apr 2011

  • Financial Advisor

    Sept 2007 - Sept 2010
• 

  Macquarie Group

  Apr 2011 - Feb 2013

  Investment Services Associate

  • Assisted the Portfolio Manager in re-balancing client portfolios by analyzing the asset allocation of the portfolios and market trends.• Analyzed mutual funds, hedge funds, and equities by researching on Bloomberg, Globe fund, and Thomson One• Managed a database of closed-end funds to identify investment opportunities• Entered trades in Dataphile; used percent-to-volume strategy to reduce the market impact from bulk orders• Prepared client proposals

• 

  Connor, Clark & Lunn Financial Group (CC&L)

  Feb 2013 - now

  Oversee a diverse portfolio of over 130 pooled and hedge funds across Canada, the US, the Cayman Islands, and Europe.Relationship Management• Serve as the primary point of contact for business development and ongoing relationship management with key service providers, including custodians, fund administrators, and trustees. • Manage cross-functional and cross-border investment operations, coordinating across operations, accounting, compliance, legal, custody, and fund administration to assess and address impacts across these areas.Product Management• Experience in fund launches, closures, and restructures. Actively involved in structuring both Canadian and offshore vehicles, including UCITS and Cayman Master/Feeder fund structures.• Oversee fund operations, including expense management, distributions, tax inquiries, and regulatory compliance within complex international markets and diverse fund jurisdictions. Weniger anzeigen Participate in testing and implementing operational enhancements: • Automated the pooled fund distribution posting process by reducing the use of macros and manual changes required; reduced the risk of human errors and shortened the posting time by 50%• Improved the process of sending trades to custodians; defined user requirements, create testing plan and evaluated the new process for ongoing requirementsPooled fund trading: • Ensure accuracy of trades, process FX transactions, generate fee trades and post transactions into the account management system (APX) in a timely manner • Conduct post-trade review and resolve trading discrepancies in a time sensitive environment Reconciliation and Reporting: • Daily reconciliation of client account cash and security holdings with custodian data• Act as liaison between client service team and custodians (trading counterparties, fund administrators) to resolve discrepancies quickly• Generate and review quarterly reports to resolve data and performance issues. Weniger anzeigen

  • Senior Manager, Pooled Funds Operations

    Sept 2019 - now

  • Manger, Portfolio Operations

    Feb 2016 - Sept 2019

  • Senior Analyst, Portfolio Operations

    Jul 2015 - Feb 2016

  • Analyst, Portfolio Operations

    Feb 2013 - Jul 2015