Thomas Baquet

Experience

• 

  European Parliament

  Jun 2013 - Jul 2013

  Parliamentary Assistant
• 

  CBC Banque & Assurance

  May 2016 - Jan 2018

  Product Manager - Financial products

  Managing lifecycle of financial products, 360° including communication, reporting, legal, digital, innovation, ...

• 

  Avertim

  Jan 2018 - May 2020

  • Consultant

    Feb 2019 - May 2020

  • Project analyst

    Jan 2018 - Feb 2019
• 

  ING

  Jan 2018 - May 2020

  [As consultant for Avertim] Product Owner of the cards digitalization squad, managing all the digital flows (app & web) linked to debit and credit card (ordering, limit updates, replacement, …). Agile methodology. [As consultant for Avertim]End-to-end business and functional analyst for Digitalization projects linked to card products. Agile methodology.

  • Product Owner - Digital payment cards services (private customers)

    May 2019 - May 2020

  • Customer Journey Expert - Business & functional

    Jan 2018 - May 2020
• 

  CBTW

  May 2020 - now

  Product Design & Growth Service Line (formerly Versett until March 2023) Shaping the Future of Digital Products: Innovating Design, Enhancing User Experience, and Accelerating Growth.From product audits to growth marketing, we specialize in transforming concepts into user-centric, market-leading products, ensuring a compelling digital presence and sustainable growth.

  • Senior consultant

    Jan 2023 - now

  • Consultant

    May 2020 - Mar 2023
• 

  AISIN EUROPE S.A.

  Oct 2020 - Dec 2020

  Product Owner - Air quality prototype

  [As consultant for CBTW] Product Owner for an innovation project around air quality. Market research and product strategy.

• 

  Proximus

  Jan 2021 - now

  [As consultant for CBTW] Product Owner for Enterprise end users (employees having their Telco subscription paid by their employer) journey towards App (Proximus +) and Web (My Proximus). Agile methodology. [As consultant for CBTW] Product Owner for Enterprise web portal (My Proximus enterprise), coordinating transversal parts of professional customer's journey towards the digital platform (homepage, navigation and information structure, user & rights management, notifications, account & privacy settings, ...). Agile methodology. [As consultant for CBTW] Ad-interim Product Owner for the management of e-Mobile web services for professional including mobile fleet number management, usage monitoring. Scaled Agile Framework. [As consultant for CBTW]Product Owner for personal and account settings, privacy section and other digital components, for both private and professional clients, on app & web digital platforms. Scaled Agile Framework.

  • Product Owner - Enterprise end users

    Sept 2023 - now

  • Product Owner - Enterprise digital portal

    Jun 2022 - now

  • Product Owner - e-Mobile services

    Apr 2022 - Jun 2022

  • Product Owner - Account settings & privacy

    Jan 2021 - Jun 2022