Meghan (Semmer) Kaucic, SHRM-SCP

Experience

• 

  Wyndham International

  Dec 1997 - Mar 2006

  Directed all Human Resources activity with a staff of two managers and two coordinators for the CENTRAL RESERVATIONS OFFICE / contact center (CRO) and Wyndham Express National Sales group with 250+ non-unionized employees, including: recruiting/hiring procedures, payroll and benefits administration, labor relations, employee coaching and discipline, policy interpretation and implementation, employee relations, and management development.- Successfully drove down turnover from 151% in 2000 to 36% in 2004.- Created a recruiting and interview process that saved money, minimized turnover, and built retention.- Partnered with Training management to create a well-rounded and beneficial new hire training program (16-day), which started with the customized Beginnings Orientation for the call center environment.- Identified areas of concern for employees through surveys and created action plans to improve morale, pay plans, and culture. Actions taken resulted in increased satisfaction and improved performance, resulting in never-before achieved revenue production and sales performance.-Consulted Vice President, Reservations on payroll and policy related concerns and issues when developing and recreating the Sales Associates’ Pay Plan. Wrote the policy and the Standard Operating Procedures when the pay plan changed from a simple incentive-based plan to an intricate commission plan for non-exempt employees.- Represented Wyndham CRO on all state-based unemployment hearings, resulting in over 95% of cases found in Wyndham’s favor, saving the company money.- Directed the employee relations efforts, resulting in increased employee morale and overall satisfaction of the work place (from 78% satisfied rating in 2001 to 92% satisfied rating in 2004). Show less Managed the day-to-day functions of the Corporate Human Resources staff (three coordinators, one receptionist), which included approximately 500 on-site and 300 field-based employees. Led all recruiting aspects, including creation of standardized interview questions and candidate processing for corporate office based positions.- Served on a committee of six to design and create the Wyndham Beginnings New Hire Orientation program, used by all hotels. Presented to and mentored all HR staff, ensuring complete rollout and implementation. Conducted monthly Beginnings Orientation for all corporate employees.- Successfully processed all pay increases and information changes including annual merit increases and bonuses, working with the Vice President, Compensation and Senior Vice President, Human Resources.- Served as chair of the employee relations committee and as co-chair for the Employee Charitable Fund, created to assist employees in need after disasters. Raised over $175,000 for hurricane survivors. Show less

  • Director of Human Resources

    Nov 2000 - Mar 2006

  • Assistant Director of Corporate Human Resources

    Dec 1997 - Nov 2000
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  Omni Hotels

  Mar 2006 - Dec 2006

  Director of Human Resources

  Directed all Human Resources activity for 350+ non-unionized employees at the OMNI MANDALAY HOTEL, a 421-room property, including recruiting/hiring procedures, payroll and benefits administration, labor relations, employee coaching and discipline, policy interpretation and implementation, and employee relations.- Created and enforced a positive impact on Omni’s six pillars of culture by leading the Associate Services Center (ASC) functions in promoting quality service and standards to all associates, guests and overall business objectives.- Conducted associate opinion survey, netting over 98% participation and an increase in associate satisfaction over the prior year. Worked with department heads to identify areas of concern and to create action plans, which resulted in improved morale and culture. Monitored actions monthly focused on improving overall satisfaction.- Managed a staff of one manager and one coordinator in all daily HR activities, including payroll and benefits administration, staffing, employee relations efforts, and general office coverage and support.- Provided consulting and organizational development services by directing all managers and directors on employee-related topics and issues, including discipline, terminations, problem solving, and relationship building, which resulted in consistent coaching, counseling, and labor relations. Show less

• 

  Lee Hecht Harrison

  Jan 2007 - Oct 2010

  Senior Consultant - Career Management

  Provided counseling to individuals going through career transition at two locations for this global talent solutions company that specializes in career management, leadership consulting, and workforce solutions for organizations.• Saved the University of Dallas account, valued at $58,000 annually, by building rapport with the faculty and staff, delivering customized workshops and career counseling services to alumni, graduate and undergraduate students.• Delivered customized training seminars and workshops and facilitated weekly advisory group meetings, utilizing proven methods in resume production and interviewing strategies, increasing client skills and knowledge.• Received an average client satisfaction score of 9.3 (out of 10-point scale) by providing individualized and strategic career transition services that met client expectations. Show less

• 

  JCPenney

  Oct 2010 - Sept 2018

  Directed all Human Resources activities for one of the nationwide retailer’s customer care contact (call) centers and supply chain logistics facilities with 700+ non-unionized employees. Partnered with management teams from two separate operational business units on all employee relations issues, including implementation of strategies and practices that drove engagement and retention. Provided leadership coaching and counseling on employee development and discipline, policy interpretation/administration, recruiting/hiring procedures and implementation, employee relations, and management development.• Created the Associate Survey Action Team to review the annual employee opinion survey results and collaborated with management on implementing action plans that effectively address employee concerns. Results increased from an overall engagement score in 2014 at 56% to 67% in 2015 and 70% in 2016.• Implemented various employee engagement and retention strategies, which contributed to the improved engagement scores, including a new Recognition Program, a Management Commitment strategy, and improved employee communications (monthly employee roundtable meetings, bi-monthly newsletter, quarterly all employee meetings, and cross-training and cross-utilization program for employees, etc.).• Successfully defended multiple EEOC charges by providing Corporate Legal department with well-documented files and legal responses, which resulted in all cases being dismissed or settled favorably for the company.• Partnered with Supply Chain operations leadership in identifying redundant positions and business unit closings; coordinated and facilitated multiple, separate job elimination events over the years, which has resulted in FTE positions being reduced, saving the company significantly while meeting company and legal requirements. Show less Provided strategic and tactical Human Resources support to the supply chain distribution center in North Fort Worth area with over 500 non-unionized employees. Similar job responsibilities as the position in Wisconsin.• Partnered with management in implementing best of class employee engagement strategies, that addressed employee retention initiatives, including extensive management training, quarterly pep rallies, bi-monthly employee roundtable meetings, etc. Efforts resulted in the facility being voted as being in the Top 100 Employers in the Dallas Fort Worth area for three years (ranked as #77 in 2010, #63 in 2011, and #23 in 2012).• Supported a second facility for approximately three months with the absence of the Human Resources Manager, ensuring the operations and management team has continuous and consistent HR support and guidance. Trained new HR Manager and served as a mentor before being promoted to the position in Wisconsin. Show less

  • Senior Human Resources Leader

    Jul 2012 - Sept 2018

  • Human Resources Manager

    Oct 2010 - Jul 2012
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  Associated Bank

  Feb 2019 - now

  Vice President, Human Reources Business Partner