Naveed Anwar

Experience

• 

  Standard Chartered Bank Pakistan Limited

  Jun 2010 - Aug 2010

  CSR

  Opened and Closed Accounts for clients.Improved the customer service experience by speeding up the process of account opening at our end while enhancing the customer service experience for the clients.Improved the way customer applications were kept and shared with the head office more frequently.Handled all the internet banking customers’ problems and provided them with viable and quick solutions.Activated debit cards for walk-in clients.Managed a portfolio of over 100MManaged and maintained the daily and Monthly Anti-Money Laundering reports (AML) with utmost care and following the compliance policies to the dot.Pitched and sold insurance to existing and new clients of the Branch.Managed and helped the walk-in clients while directing them to appropriate counter and assisting them swiftly in orderly fashion.Handled all sorts of displeased clients and managed to calm them down during the periods when the branch was facing technical difficulties with banking systems. Show less

• 

  Fayyaz Travels Pte Ltd.

  Sept 2010 - now

  Operations and Account Director

  Established a travel management company in Singapore with specialized focus.Acquired local and regional relationships and contracts with various business groups.Negotiated new acquisitions and partnerships in Singapore and South East Asia.Developed and implemented various marketing techniques to reach new and niche markets.Developed and executed strategy in line with company’s objectives and plans.Sold travel experiences, products and services to High-net-worth individuals.Managed the relationship with customers to ensure sustainable and profitable growth.Review and manage business plans to implement innovative strategy for the growth in clientele database.Built Luxury travel experiences and products with suppliers by attending the travel markets and fairs around the world.Actively monitor and manage the budget and P&L for the whole company as well as individual accounts.Oversaw the entire operations of the company to ensure everything runs smoothly.Available to clients 24/7 to assist the clients if any sort of issues they face before, during or after the trip is completed.Hired and trained employees to work with certain type clients to facilitate them with the best customer service experience.Ensuring all employees are performing to the highest professional standard towards their client base.Setup and attend meetings with potential corporate clients. Managed to acquire many medium sized companies travel business in various industries.Able to navigate through various levels of business hierarchy dealing with internal / external stakeholders and addressing their requests.Serviced corporate clients with their requirements for flights (GDS), hotels and other out of scope requests.Built an accurate forecast for the customers based on growth opportunities and promotions.Support the ongoing enhancement of customer service by coaching and supporting all roles.Continually challenge and look at creative and efficient ways to provide solutions to clients. Show less