Kyle English

Experience

• 

  City of Hopewell

  May 2014 - Aug 2014

  Community Program Intern

  • Utilized and became proficient in a variety of software including Microsoft Office• Compiled and analyzed program data and made recommendations on program improvements• Provided input for budgeting of events and programs• Worked closely with recreation personnel to coordinate and carry out events• Engaged with community members on event performance and possible enhancements

• 

  TradeSource, Inc.

  Jun 2015 - Jan 2023

  • Serve as account manager to large (Up to $25 million annual sales) and mid-sized accounts ($1 million annual sales)• Manage and lead a support team of up to 6 team members• Increase annual sales in Virginia and Maryland markets from $19 million to $32 million from 2018 to 2019• Develop and maintain relationships with key customer stakeholders to enable quality product delivery and solutions• Gather information from customers to identify customer needs and develop plans to meet their requirements• Accountable for delivery of customer success plan to each customer and monitor the effectiveness of each plan• Engage in discussions with customer stakeholders to present the stragegy to meet and support their long term priorities and needs• Identify inefficiencies in the product delivery and success process and work with team to analyze these inefficiencies and rectify them• Work with internal support team to identify growth opportunities through account and delivery planning Show less • Developed and implemented strategies to meet customers’ business needs on construction projects• Gathered information from account managers to identify customer needs and work to develop execution plan to meet those needs• Supported effective and efficent delivery of customer requirements• Reviewed and processed customer contracts in conjuction with the team lead and credit department• Matched client requirements with available resources to best match these resources with client’s needs• Captures information from customers and bring forward recommendations to team lead as to how to create opportunities to better serve customer requirements• Increased weekly revenue from $27,000 to $102,000 in first full year in the Virginia market• Ensured company policies and procedures are in line with government regulations Show less

  • Area Manager of Operations

    Mar 2018 - Jan 2023

  • Resource Manager

    Jun 2015 - Feb 2018
• 

  John Randolph Foundation

  Feb 2023 - now

  Scholarship Program Associate