Nathan Stoll

Experience

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  Dial Quad Cities

  Aug 2002 - Aug 2004

  Project Manager

  Managed two multiple million dollar projects Supervised both residential and commercial developmentCompleted projects with sensitive deadlinesAssisted with construction of new golf course and housing developmentLearned through the, “school of hard knocks” during my tenureLearned to react effectively and quickly during “fires”

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  Midway Rental

  Aug 2004 - Nov 2009

  Store Manager

  Consistently achieved/surpassed all revenue, profit and margin improvement objectives.Reduced accounts receivables by 6%.Increased gross margin since appointment by 3%.Developed corporate processes streamlining day to day business proceduresAwarded, “Rod Childers Annual Hustle Award” in first year of employment voted on by my peers. This award is given to those who show outstanding initiative and work ethic during the course of the yearProvided leadership and management support to large equipment counter, delivery and small piece technicians in the areas of production management, quality control, policy development, staffing and customer service.Administered corporate human resources policiesRecruited and interviewed candidates for mid-management positionsAttended monthly senior management meetings, addressing policy changes, training and problem solving needs Show less

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  National Flood Services

  Nov 2009 - Feb 2015

  ►Provided leadership and management to the training department across multiple locations and gathered business requirements for all career paths, which resulted in 30% less training time►Developed content and curriculum, as well as process development, utilizing ADDIE (analyze, design, development, implement, evaluate) and SAM (successive approximation model), which provided e-Learning/ blended training model for Customer Service, Underwriting, and Claims Departments►Utilized the Project Management Lifecycle to delivered projects within the constraints of scope, time and cost to client specifications at agreed levels of quality►Management projects content development, private label (NFS) National Flood Services ►Effectively managed project team conflicts, built collaborative partnerships with stakeholders, and obtained commitment to make decisions►Reviewed course materials created by SMEs and other instructional designers and provided critical and necessary feedback►Collaborated with Quality Assurance Department to provide real-time solutions that targeted specific knowledge gaps and utilized PDCA (plan, do, check, act) to select opportunities for improvement►Delivered supplemental training material and tools that utilized CCAF design, in support of coaching one on one evaluations and performance improvement conversations ►Managed external and remote employees while providing continuous training as business processes evolved ►Identified efficiency gains utilizing various delivery mechanisms of technology, and planned strategic initiatives and tactics supported by performance metrics►Involved in community activities and events, as well as participated on various project teams throughout the organization Show less ✔Integrated with Quality Assurance Department and provided nearly real-time solutions for identified knowledge gaps✔Delivered supplemental training material and enhanced learning modules to support coaching utilized within the quality model✔Conducted multiple off-site training sessions, reacting quickly to storm activity✔Facilitated training for additional temporary and full time staff to satisfy business demands✔Managed external and remote employees and provided on-going and enhanced training✔Identified efficiency gains utilizing various delivery mechanisms of technology✔Managed development of quality audits based on specific role expectations and requirements Show less ■ Developed standardized business audit tool that utilized PDCA across operations, and integrated a quality feedback loop with customized training plans ■ Implemented and measured quality performance standards utilizing a closed loop feedback structure■ Engaged 9 departments within operations to develop uniform audit standards and artifacts, and created a scalable quality model that set high expectations for the organization■ Collaborated with IT and Operations to identify potential for business process improvement, and the pay-for-performance standards and financial incentives for call center■ Engaged businesses to coordinate documentation of detailed high-level process maps, including RACI (responsible, accountable, consult, inform), FMEA (failure, mode, effects and analysis), and standard work instructions■ Project stakeholder for Operations Data Analytics Show less ◆Provided leadership and management to the Claims department staff which included, but not limited to clerk functions, examination, documentation, and business process improvement◆Managed claims catastrophe call center and affiliated business processes and managed the annual external audit◆Represented the Claims Department as Business Point of Accountability (BPA) and supplied communication and documentation to FEMA◆Created and implemented standard work instructions for various business processes, in addition to improving processes through software enhancement identification ◆Enforced job standard requirements and expectations, while assigning tasks to associates, staffing projects, tracking progress Show less

  • Operations Training Manager

    Jun 2013 - Feb 2015

  • Operations Quality Assurance and Training Manager

    Oct 2012 - Jun 2013

  • Operations Quality Assurance Manager

    Mar 2012 - Oct 2012

  • Claims Technical Supervisor

    Nov 2009 - Mar 2012
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  Learned Reality

  Feb 2015 - Aug 2022

  President

  President of Learned Reality. An eLearning and content development company founded on innovative practices and proven experience. We offer contemporary learning for all industries. Our packages include a full suite of products and support to ensure your training is successful. We utilize effective communication and impactful development models to support your organization.

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  Flood Logic

  Nov 2018 - Jun 2021

  Founded in 2018 and partnered with Fountain Group Adjusters, LLC we have built a core team of Flood Examiners that employ high standards and exhibit exceptional skills on a daily basis. Flood Logic was started to add unforgettable value to our clients and showcase the difference between a transactionally based operation and an "every file matters" approach. We have built a company around practices that benefit the insured and our clients, not just our reports and data. It's not about the experience you bring with you, it's about what you do with that experience. If you aren't improving the process, then your experience is nothing more than baggage.http://www.floodlogic.us Show less

  • Chief Operations Officer

    Jan 2019 - Jun 2021

  • Partner

    Nov 2018 - Jan 2019
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  Fountain Group Adjusters

  Jan 2021 - now

  Flood Claims Supervisor
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  Crooked Moose Productions

  Aug 2022 - now

  President

  Crooked Moose Productions is a full-service post-production company for film and television. Our services include dailies, editing, ADR, VO recording, sound editing, design, and mixing, VFX, color correction. We offer an unforgettable, high quality service that is incentivized by the MEDIA film credit in Montana.