Experience

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  Sprint nextel

  Jan 2003 - Jan 2006

  In this position, I advocated for the crucial importance of united teams in achieving success, emphasizing the development of managers and nurturing a culture of ongoing enhancement. I was commended for exceptional leadership in guiding store teams and completing training programs with excellence. My efforts consistently yielded top-ranking outcomes nationally, exceeding set targets. I also strategically emphasized sales optimization while maintaining unmatched operational efficiency. In this position, I showcased commitment and thoroughness in fulfilling responsibilities within a newly established and less busy store setting. I successfully transitioned to Chicago's busiest store to aid in its prosperity. Additionally, I adeptly handled various store locations as required, demonstrating flexibility and proficiency in operations.

  • District Manager (Retail)

    Jan 2004 - Jan 2006

  • Store Manager

    Jan 2003 - Jan 2004
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  Unplugged wireless

  Jan 2006 - Jan 2012

  President

  In this position, I spearheaded customer-focused strategies aimed at enhancing the experience for both individuals and businesses utilizing cellular services. I forged partnerships with numerous service providers to broaden our offerings and market reach. Leveraging my extensive enterprise-level expertise, I empowered local teams, leading to outstanding performance and continuous expansion. Additionally, I orchestrated successful marketing campaigns to enhance brand recognition and foster greater customer interaction. Show less

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  Nocontract inc

  Jan 2011 - Jan 2023

  President

  In this position, I lead the wireless distribution strategy, overseeing carrier initiatives, training programs, system implementation, and marketing campaigns. I advocate for integrating advanced technologies to improve products and customer experience. Additionally, I pioneer customer retention programs to nurture lasting relationships and monitor industry trends and competitors to guide strategic decisions.Key Achievements:• Engineered highly impactful customer onboarding, development, and retention program, yielding substantial results.• Successfully empowered teams comprising of 50 members across diverse roles and locations.• Delivered invaluable insights to refine strategies and enhance channel effectiveness.• Fostered collaboration across departments and stakeholders to maximize resources.• Analyzed datasets to discern employee and customer behavior patterns.• Identified operational needs and growth opportunities by implementing vendor solutions.• Demonstrated mastery in marketing tactics, resulting in optimized CPGA and notable increases in GA.• Maintained a track record of consistent national top performance across key metrics, such as PSA, ARPU, and retention.• Drove annual revenue surpassing $5M by reflecting sustained success and strategic impact. Show less