Experience

• 

  Hotel royal damgrete

  Dec 2012 - Apr 2014

  Front desk receptionist
• 

  Outstanding achievers academy

  Aug 2018 - Oct 2019

  Subject teacher

  Evaluated students' progress and performance.track keeping of students' academic progress.excellently coached and achieved brilliant students in my class.successfully managed students' knowledge.

• 

  Access bank plc

  Jul 2019 - Jan 2020

  Customer service representative

  successfully managed daily transactionsManaged customers with notable results.Resolved clients' issues, inspected and followed up on resolution.Excellently up sold, cross sold and solicit sales of new sold products to clients which leads to increased revenue for the organization.

• 

  Wema bank plc.

  Nov 2021 - now

  streamlined transaction processing resulting in a 30% reduction in processing time and increased customer satisfaction. Managed high volume- inquiries during peak periods resulting to 99% success and resolution rates.Developed and maintained customer retention strategies with result rate of 15% over a period of 1year. acquire new customers that brought over 100 million deposits to the bank.

  • Customer service officer/transaction officer

    Nov 2021 - now

  • Customer Service Representative

    Nov 2021 - now