Experience

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  Marketing and advertising agency "ruž"

  Jun 2002 - Oct 2002

  Graphic designer
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  Rel@x

  Jun 2004 - Dec 2007

  Network administrator and procurement associate, gaming house

  ● Network and system administration.● Identifying and resolving client concerns.● Procurement of PCs and network equipment.

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  Delta m

  Jul 2005 - Feb 2006

  Storehouse manager
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  Newspaper "biznis & finansije"

  Feb 2007 - Dec 2007

  System administrator
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  Sergio

  Feb 2008 - May 2010

  Procurement and purchase manager, consumer goods

  ● Daily management of B2B, delivered target of reducing the overdue balance by 60%.● Delivered significant savings between 10% and 30%.● Negotiating with suppliers.● Responsible for a team of 5 people

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  Titan gaming / rok it

  May 2010 - Feb 2011

  Support and sale associate, igaming industry

  ● Direct contact with customers.● Customer feedback management.● Liaison with the payments and marketing departments.● Working in a team of 3 people, creating new campaigns and promotions in coordination with other departments.● Last 6 months managed the team of 12 people and directly reported to the COO.

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  Meridian,

  Apr 2011 - May 2012

  Bookmaker and support manager, sports betting

  ● Establishing betting odds by analyzing data.● Managing, training and providing day to day support to the team of 5 people. ● Employees feedback management.● Day-to-day cooperation with finance department and their fraud prevention sector.● Comparing solutions which are available with the competitors.● Calculating daily deposits and withdrawals, analyzing traffic and sending reports to finance department and marketing department.

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  Digital outcome n.v. curacao

  May 2012 - May 2013

  Global client support manager, social games and igaming industry

  ● Direct contact with customers.● Liaison with the payments and marketing departments● Training new support staff● Feedback management.● Creating new campaigns and promotions in coordination with other departments● Working closely with engineers and operation team to implement and deliver games solutions.● Managing team of 16 people● Managing development of existing tools for customer support.● Increased revenues by 40% in a 6 month period by adjusting support team to customers needs.● Transforming support team to 'sales and support team' by converting signup players to regular depositors. Show less

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  Catalyst balkans

  Mar 2015 - Nov 2015

  Data cleansing and data entry, philanthropy statistics

  • Check source documents for accuracy.• Verify data and correct data where necessary.• Obtain further information for incomplete documents.• Update data and delete unnecessary files.• Enter data from source documents into prescribed computer database, files and forms.• Check completed work for accuracy.

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  Widewalls ltd

  Dec 2015 - Jul 2016

  Data entry / lead qualification, art galleries

  • Find online source for data about world-wide galleries.• Verify data and correct data where necessary.• Obtain further information for incomplete documents.• Update data and delete unnecessary files.• Check completed work for accuracy.

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  Ncr corporation

  Jan 2017 - now

  • Designing, developing, testing, and implementing new databases in QuickBase environment in order to fulfill project requirements and appropriate user requests • Communicating and collaborating with external/internal stakeholders on project database requirements • Maintaining, optimizing, and upgrading existing QuickBase databases per changing project requirements and appropriate user requests • Create complex functions, scripts, stored procedures, and triggers to support QuickBase application development • Enabling and maintaining appropriate level of user access to QuickBase environment • Providing high level data management assistance, guidance, and troubleshooting for external/internal stakeholders • Creating data import procedures, streamlining data import processes, verifying and changing existing data daily • Creating and providing project reports as requested by external/internal stakeholders, as well as automating daily/weekly progress reports Show less • Respond to requests for remote technical assistance.• Diagnose and resolve software issues.• Providing assistance to Customer Engineers on field.• Providing assistance to Engineering and Software Level 3 teams.• Troubleshooting network issues in Cisco environment.• Finding solutions from previous cases using the Knowledge Base.• Proactively finding solutions for new issues.• Upgrading Knowledge Base with new information and solutions.Maintaining monthly goals above expectations.Resolving more than 20% monthly escalations on average. Show less • Respond to requests for remote technical assistance.• Diagnose and resolve hardware and software issues.• Installation of necessary software and drivers.• Providing assistance to Lead Technicians and Customer Engineers on field.• Resolving network issues inside Cisco environment.• Finding solutions from previous cases using the Knowledge Base.• Proactively finding solutions for new issues.• Upgrading Knowledge Base with new information.• Providing feedback to the management.• Maintain and update database.• Assisting other various teams inside Walmart Help Desk.• Driving issues and escalations to resolution and escalating further if needed.As a part of Rollout team, worked on various projects for largest retailer in United States, Walmart, including but not limited to, replacement and installation of Point of Sale equipment such as NCR Self-Checkouts, and Toshiba registers and Point of Sale controllers.Participated on project of replacement and installation of various Cisco network equipment inside Walmart Canada, such as network switches and access points.Together with Walmart Official trainer conducted several training sessions for new Rollout Command Center agents. Provided on-floor monitoring of a new agents and a feedback to the management.Provided assistance to Morissons Help Desk team, and by doing so gained valuable knowledge and experience working with customers from United Kingdom. Show less

  • Global Business System Senior Analyst, Walmart QuickBase Dev, SME

    Jul 2023 - now

  • Global Retail System Admin, SME

    Mar 2022 - Jul 2023

  • Walmart Project Program management, Systems Coordinator

    Sept 2019 - Mar 2022

  • STAB Level 2 Software Support Agent, SME, Wiki editor

    Nov 2018 - Aug 2019

  • Walmart Rollout Command Center Agent, SME

    Jan 2017 - Nov 2018