Experience

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  Blackberry

  Sept 2012 - Aug 2013

  Software tester

  · Executing manual and automated tests to ensure software performance and stability across various systems and operational environments.· Collaborating with global teams to resolve automation challenges and develop effective solutions that enhance software product quality.· Preparing periodic reports on operating system performance and providing necessary updates to key stakeholders.· Develop comprehensive test environments, including hardware configurations and software installations, to ensure precise and efficient testing.· Applying advanced testing methodologies to evaluate software quality and performance, analyzing results to ensure compliance with required standards. Show less

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  Saudi airlines

  Apr 2018 - Oct 2021

  · Developed and implemented standardized project management procedures for IT infrastructure and communication systems, enhancing project execution efficiency.· Led cross-functional teams to oversee unified communication system upgrades and improve technical system integration.· Negotiated with vendors and technology providers, successfully reducing project costs by over 10 million SAR.· Conducted workshops for IT teams to introduce and apply new PMO procedures, ensuring adherence to established standards.· Managed monthly committee meetings for critical projects and weekly portfolio meetings to foster collaboration, track progress, identify risks, and ensure alignment with strategic objectives. Show less · Enhanced the Unified Communications and Contact Centre system, significantly impacting over 10,000 users across more than 20 cities.· Implemented strategic changes in telecommunications approaches, resulting in a 30% cost reduction. Translated organizational needs into an annual budget for 2019, while providing guidance to the budget team during the 2020 budget creation process.· Reduced electricity consumption and optimized space utilization by disassembling outdated hardware from IT cabinets.· Utilized findings from network and contact centre utilization studies to create a plan for implementing a Unified Communications System and revamping the Contact Centre System.· Designed, implemented, and maintained IT infrastructure systems, including servers, networks, storage, and virtualization technologies.· Planned and executed backup and disaster recovery strategies to ensure business continuity in case of system failures. Show less

  • Project Manager

    Oct 2020 - Oct 2021

  • Information Technology Infrastructure Engineer

    Apr 2018 - Sept 2020
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  Avaya

  Nov 2021 - Dec 2024

  Account manager

  · Leading and supported sales teams to achieve 80% of the annual country target, generating $16 million in revenue out of a $20 million goal.· Designing and implementing unified communications and contact center solutions, ensuring seamless integration with existing IT infrastructure.· Developing RFP responses and customized technical proposals aligned with customer requirements.· Employing cost optimization strategies to secure the highest return on investment while maintaining solution effectiveness.· Conducting product demonstrations, proofs of concept (PoCs), and workshops for clients and business partners.· Managing and nurturing client relationships in coordination with sales and project teams, contributing to expanded business opportunities and successful deal closures. Show less

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  Mobily

  Dec 2024 - now

  Presales manager

  Mobily Subsidiary, National Company for Business Solutions. · Leading the presales team and assigning tasks to ensure timely delivery of high-quality proposals.· Focusing on Contact Center RFPs while ensuring compliance with technical and financial requirements.· Managing purchase RFPs to align with business needs and achieve cost efficiency.· Overseeing the issuance of bid bonds and ensuring compliance with regulatory standards.· Developing relationships with distributors and strategic partners, and exploring new business opportunities to enhance solution offerings. Show less