Experience

• 

  The titan electric group

  May 2003 - Mar 2011

  Office manager
• 

  Merrill lynch

  Mar 2011 - now

  • Interface with internal and external business and systems areas to analyze, design, and prepare business requirements for new systems• Participate in the inspection, testing, and implementation of new systems development and enhancements• Create and execute User Acceptance Test (UAT) Plan and Scripts• Provide ongoing support for product and systems enhancements related to Alternative Investments• Day to day tasks include project management, project planning, documentation of business requirements, data validation and project prioritization Show less Provides technical and analytical support in a GWIM operations function for one or more product areas such as funds transfer, collateral mgt/margins, corporate actions, static data/data management, control, trader support, clearance/settlement, documentation/confirmations, customer service, new accounts, client valuations, document processing or statement/billing processing. Responsible for the analysis and resolution of moderately complex operations problems and initiatives requiring exception handling and working with multiple operational and/or product specialists to resolve. Participates in projects and introduction of new initiatives, systems, products/services and processes. Show less Responsibilities include:• review, evaluation, monitoring and reporting of account transfer requests• ensuring transfer requests are initiated accurately and in accordance with National Securities Clearing Corporation and other regulatory agencies, rules and regulations• maintaining the integrity of the assets of the firm are always protected by monitoring the receipt/delivery of assets and accounts to and from other financial institutions in an expeditious manner• providing a high level of quality service, support, and responsiveness to clients of Merrill Lynch, internal clients, and communicate effectively with outside financial firms• monitoring incoming and outgoing deliveries - (issuing checks and receiving securities)• recognizing, researching and resolving problems, which can result in monetary or integrity loss to the firm and other financial institutions• following up with contra firms to ensure expeditious transfer of assets• reviewing transfer instructions from receiving firms• making proactive calls to the Branch Offices and contra firms to ensure the transfers are completed in a timely fashion• providing daily updates on all transfers to assure quality service is being provided to the client Show less Daily responsibilities cover one or more operations functional areas such as: analyses, report generation, opening new accounts, trade processing, payment processing, data entry, etc. Provides quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers and clients. Responsible for the review and approval of documents received by AI Operations for the transfer or re-registration of Alternative Investment products such as Hedge Funds, Managed Futures, Private Equity, Structured Products and Exchange Funds. Is also responsible for the maintenance of client accounts and processing of various client mailings. Show less

  • Project Manager

    Feb 2024 - now

  • GWIM Operations Team Mgr - Alternative Investments Product Development

    May 2019 - Feb 2024

  • GWIM Operations Team Manager- Transfer Agent Services

    Oct 2014 - May 2019

  • GWIM Sr Operations Analyst - Alternative Investments Transfer Analyst

    May 2013 - Oct 2014

  • Resource Support Specialist-ATS Mutual Fund Transfers

    Mar 2012 - May 2013

  • GWIM Sr Operations Rep-Investor Services Account Maintenance

    Mar 2011 - Mar 2012