Experience

• 

  Roshan (telecom development company afghanistan)

  Oct 2017 - now

  • Utilized troubleshooting skills, providing comprehensive support to end users for hardware and software issues, ensuring seamless installations and configurations.• Provide Help Desk support to users either via phone, email, or desk side as required. • Effectively managed the IT help desk, promptly responding to calls, emails, and trouble tickets according to established processes.• Demonstrated proficiency in installing, configuring, deploying, and troubleshooting a wide range of end-user devices.• Conducted regular maintenance to optimize performance and reliability of peripherals, desktops, laptops, and other IT devices.• Oversaw network components, such as printers, scanners, ensuring smooth operations and connectivity.• Developed, implemented, and monitored company-wide practices for data protection, internet use, email security, policies, and IT resource management.• Displayed flexibility and dedication by being available on weekends, holidays, and nights to meet operational needs.• Proactively identified and reported potential risks, promptly informing supervisors for resolution and mitigation.• Conducted on-site visits to Kabul sites and regions, providing prompt IT support and addressing specific tasks.• Ensured accurate inventory management, maintaining up-to-date records of IT resources and equipment.• Expertly configured routers, switches, and access points for optimized network performance.• Managed user creation and updates on Microsoft Server, Local Exchange, and AX, ensuring accurate user management and access control.• Handled mailbox creation, migration, and archiving for Office 365 and Exchange users, ensuring efficient email management and data integrity.• Maintained sufficient stock levels to minimize operational disruptions and ensure availability. Show less • Utilized troubleshooting skills, providing comprehensive support to end users for hardware and software issues, ensuring seamless installations and configurations.• Effectively managed the IT help desk, promptly responding to calls, emails, and trouble tickets according to established processes.• Demonstrated proficiency in installing, configuring, deploying, and troubleshooting a wide range of end-user devices.• Conducted regular maintenance to optimize performance and reliability of peripherals, desktops, laptops, and other IT devices.• Oversaw network components, such as printers, scanners, ensuring smooth operations and connectivity.• Developed, implemented, and monitored company-wide practices for data protection, internet use, email security, policies, and IT resource management.• Displayed flexibility and dedication by being available on weekends, holidays, and nights to meet operational needs.• Proactively identified and reported potential risks, promptly informing supervisors for resolution and mitigation.• Conducted on-site visits to Kabul sites and regions, providing prompt IT support and addressing specific tasks.• Ensured accurate inventory management, maintaining up-to-date records of IT resources and equipment.• Expertly configured routers, switches, and access points for optimized network performance.• Managed user creation and updates on Microsoft Server, Local Exchange, and AX, ensuring accurate user management and access control.• Handled mailbox creation, migration, and archiving for Office 365 and Exchange users, ensuring efficient email management and data integrity.• Maintained sufficient stock levels to minimize operational disruptions and ensure availability. Show less -Handling emails in subscriber management administrator fulfillment department sending and receiving.-Handling each foreign email with Roshan Corporate account User (sending and receiving Different foreign emails).-Account Modification : Block,unlock,change profile,change Azizan and running report from CRM (Customer Relation Management).-Sent to report for manager and director.-Prepared Sim Reactivation report.-MOD TPL: GPRS activation and deactivation. -MOD SMS MO: SMS outgoing and incoming lock and unlock.-MOD SMS MT: SMS incoming unlock.-MOD LCK: Outgoing and incoming calls lock and unlock.-MOD PLMNSS: CRBT not working.-MOD VSRR: Roaming activation and deactivation.-MOD CFD: VMS cannot leave activation and VMS cannot retrieve. Show less

  • Engineer IT Support

    Feb 2024 - now

  • IT Support

    Apr 2023 - Feb 2024

  • Administrator Subscriber Management Fulfillment

    May 2022 - Feb 2024

  • Data Entry Clerk of Customer Registration Information

    Oct 2017 - May 2022