Experience

• 

  Td

  Sept 2003 - Mar 2007

  Sales and service administrator

  Supervised a team of 10 customer service representatives to ensure customer service standards and regulatory procedures were followed; and delivered excellent customer service daily by answering questions and providing information on products, policies, and services.

• 

  Td

  Oct 2007 - Jan 2018

  Manager, customer service

  Effectively managed and mentored a team of 5 staff to achieve high morale and excellence in customer service by providing leadership, and coaching to results; conducted training sessions on product knowledge, selling skills, effective communication, listening, and problem resolution; and ensured smooth branch operations by completing administrative tasks on a regular basis.

• 

  Open door group

  Jan 2018 - Aug 2018

  Employment advisor

  Provided employment services to clients by listening to client’s needs, understanding the applicable policy and procedures, recommending actions to clients and following through to ensure all required documentation is in place.

• 

  Open door group

  Jul 2023 - now

  Duties include assisting clients using the resource room with employment self-services; identifying clients requiring additional services and complete preliminary assessments required to open file and start employment services; and completing a variety of administrative tasks to ensure smooth operations of the workplace.

  • People and Culture Specialist

    Jul 2024 - now

  • L&D Coordinator

    Jul 2023 - Aug 2024