Experience

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  Jpmorgan chase & co.

  Sept 2010 - Dec 2014

  Customer service representative

  Job responsibilities as Senior Customer Service Executive – Collections■ Handling outbound and inbound calls pertaining to collections of delinquent accounts.■ Increasing profitability through negotiation and collection campaigns and through rigorous followups.■ Sorting out payment plans for customers and updating payments that are made in appropriate IT systems.■ Coordinating with various departments to ensure end to end services to internal and external clients.

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  Altisource business solutions private limited

  Mar 2015 - Mar 2017

  Senior customer service executive

  Handling inbound calls pertaining to service calls for Assurant Insurance Services.■ Focus on customer satisfaction.■ Helping customers to keep their account updated with home insurance.■ Maintaining first call resolution.■ Back-office projects to make sure all the loan accounts are updated.Achievements:● Mentoring for the new batch● Quality Coaching● Working on back-office projects● Process improvements

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  First credit services inc.

  Mar 2017 - Sept 2018

  Senior collections agent

  Handling customer delinquent Gym membership accounts.■ Making sure the completion of the given task in the allotted time.■ Maintaining records via excel and coordinating with different teams.■ Driving customer service within the team and ensuring perfection.

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  Emeritus

  Sept 2018 - Aug 2022

  Senior program coordinator – admissions

  Senior Program Coordinator – Admissions

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  Xed

  Sept 2022 - Mar 2024

  Program delivery manager
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  First advantage

  Mar 2024 - now

  Client case manager

  Oversee the delivery of high-quality background screening services to clients across various industries and regions.•Prioritize client satisfaction and trust, consistently striving to deliver the best service possible.•Manage a team of Verification Officers, ensuring cases are actioned within the given SLA and quality standards.•Maintain daily reports and present monthly performance reports to clients, identifying areas for improvement.•Share knowledge and expertise with colleagues to enhance team performance and service quality. Show less