Experience

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  Nortel networks

  Aug 2008 - Dec 2010

  Senior global product support engineer

  • Worked as Level 2 product support engineer in Trunking Global Product Support department closely with worldwide Nortel customers in order to troubleshoot signaling problems in Wireline networks• Collected data from customer networks to identify the root cause of problems• Identified and solved Nortel’s DMS and CS2K product software problems• NGN Network Products (CORE,GWs)• Created, tested and reviewed software fixes• Provided solutions to signaling problems in a timely manner• Reported frequently occuring signaling robustness issues and assisted design teams to improve DMS and CS2K (NGN) software• During 2.5 years of experience in this organization, mentored 4 engineers in department, involved in director level meeting and handled escalations• Also worked with management and other Nortel sites to improve the quality of the process. Show less

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  Avea

  Sept 2011 - Oct 2012

  Mediation system operation senior specialist

  • Responsible for Billing&Charging , Services Data Profile Managemet and Operations.• I have responsibilies of GSM provisioning and database systems.Also , product development needs , system changes and provide technical advise for new deployments.• Monthly reporting to management level related with system performance and taking neccessary action for system improvement.• UNIX ,Shell Scripting , Oracle Database, SQL , System Administrator are the key words of current job for the technical point of view. Show less

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  Vodafone

  Oct 2012 - Feb 2015

  • Responsible for MNP System of CRM Applications.• Process Development for MNP application to mantain the stability of Port-IN&Port-OUT Process• Responsible for the successful ongoing operation, coordination and management of Client-Server based technology solutions (Applications) and platforms across LAN, desktop, midrange UNIX and Windows servers.• The Technology Service Owner is a key role which works in conjunction with other Service Owners and business department to ensure end-to-end quality of applications.• This role is responsible for 7/24 service availability, management, configuration, performance-tuning and utilization of applications.• CRM system to manage servers and related applications, the establishment of the necessary infrastructure for new applications, the provision of this performance.• CRM projects to be the live environment, living environment and the criteria to be taken in order that projects the desired time, database or application related to the question posed by the debug defect detected and the opening of the related department. Show less • Responsible for Billing&Charging Provisioning, Services Data Profile Managemet, new Promotion&Campaign development and deploymets. • I have responsibilies of GSM Provisioning,Promotion,Campaign Applications and also database systems as service owner. • Immobilizing Product Development needs , system changes and provide technical advise for new deployments. • Monthly reporting to management level, related with system performance, system faults and taking neccessary action for system improvements. • UNIX ,Shell Scripting , Oracle Database, PL/SQL , System Administrator, Application Administrator are the key words of current job for the technical point of view. Show less

  • Senior CRM & MNP Engineer

    Sept 2013 - Feb 2015

  • Senior Provisioning&Promotion Engineer

    Oct 2012 - Sept 2013
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  Netaş

  Mar 2015 - Dec 2020

  Led the PMO Office at NETAŞ in Istanbul, Turkey, overseeing project management methodologies and resource allocation to drive efficiency. • Managed project budgets and risks, ensuring corrective actions were taken with project managers.• Coordinated projects and interdependencies, aligning deliverables with business outcomes.• Facilitated stakeholder communication and managed program documentation for successful project delivery. As a Senior Project Manager at NETAŞ in Istanbul, Turkey, I led cross-functional teams to successfully complete projects within scope, budget, and quality standards. I collaborated with senior management to define project objectives, developed work plans, and managed project resources efficiently. I also implemented communication strategies to keep stakeholders informed of project progress and prepared financial reports for funders. As a Professional Services and Product Expert at Netas, I was responsible for managing Genband VoIP deployment projects, supporting the Pre-Sales Team, and providing technical solutions for system transformation and integration. I also conducted UAT test processes for project closure and acceptance, ensuring successful project outcomes.

  • Manager Project Management Office

    Dec 2018 - Dec 2020

  • Senior Project Manager

    Aug 2015 - Nov 2020

  • Professional Services and Product Expert

    Mar 2015 - Aug 2015
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  Data market

  Dec 2020 - May 2021

  Technology program manager
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  Pwc

  May 2021 - Aug 2024

  In my role as a Senior Manager Project Management Office at PwC in Istanbul, Turkey, I successfully executed and managed technology programs, projects, and business development activities. I led internal and external Digital Transformation Projects, driving process improvement and technology consulting projects. Additionally, I acted as a Project Management Professional and Cloud Solution Architect, utilizing skills in Agile Project Management and AWS Cloud Architecture.

  • Senior Manager Project Management Office

    Aug 2023 - Aug 2024

  • Manager Project Management Office

    May 2021 - Sept 2023