Amrit Pal Singh

Experience

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  AVIVA LIFE INSURANCE PVT. LTD., GURGAON

  May 2009 - Jun 2009

  INTERN

  • Defined research objective • Drafted questionnaires• Conducted market survey and collected data• Analyzed data

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  CITIFINANCIAL INDIA PVT. LTD., GURGAON

  Jan 2010 - Feb 2010

  Intern

  • Defined research objective • Drafted questionnaires• Conducted market survey and collected data• Analyzed data

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  Enkay Hospitalities Pvt. Ltd

  Mar 2011 - Mar 2014

  Facility manager

  • Approaching, interacting with potential clients (Americans, Japanese, Europeans, Germans, French etc.) for emergencies or urgent issues as they arise.• Provide high quality customer service and offer operational solutions.• Managed all client check ins – check outs and documentations.• Developing processes and procedures to standardize execution of plans • Prepare strategies to complete time bound projects within the stipulated time period.• Leading a team or team of staff to handle time bound projects.• Cost affective and qualitative utilization of resources for profit maximization.• Looked after furnishing, maintenance, interiors and setup of new furniture & conducting property audit when new property is being taken• Vendor Management• Checking that agreed work by staff or contractors has been completed satisfactorily. • Ensure smooth flow of the complete operation process as per SOP of Company and ensure perfect cross functional activity between Business development and Operations team.• Guest Relations Manager at guest house 3 Oaks (9 suites) • 6 months experience in handling Enkay suites (18 suites) as Guest Relations manager• Experience in client destinations services apart from Operations (has done several viewings as well as negotiations with the clients/relocation companies/brokers)• Inventory management &Visiting Warehouse regularly and preparing monthly inventory stock sheets. • Liasoning.- to facilitate lease process and negotiations with the owners and brokers in terms of rent, terms, deposits, documentations& lease contracts commercial and residential.• Looking after upcoming renewals and negotiations with the owners in terms of rent. • Planning best allocation and utilization of space & resources for new properties Show less

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  Writer Corporation

  Mar 2014 - Sept 2016

  Assistant manager - Client Services, North India

   Orientation - Provide Orientation Services (Look See) of the respective neighborhood to the Expats so that they are aware of the nearby area when relocating Home Search - Assisting the Expatriates with the home search as per their preferences and areas and convince them to finalize the options. Temporary Accomodation - Assisting the Expatriates in getting temporary accommodations as per their entitlement for short term basis. Negotiate with various Serviced apartment providers, Guest Houses and hotels. Liaison - Assisting the Expatriates with Liaisoning once they shortlist the accommodation.  Move in & Move out - Manage move in and move out of the Expats and ensure all the work agreed between the parties with respect to the accommodation is completed prior to the move in. In case of Move out ensure the smooth repatriation of the client and ensure the full security deposit is refunded by the owner. Settling In - Assisting the Expats with settling in services like getting utilities, memberships and accounts in place Property Management - Manage properties of various clients by posting on portals and getting them rented. Responsible for maintaining the properties and ensure the occupant staying in the premises upkeeps the property well. Coordination between client and the occupant for visit.  Strategies - Prepare strategies to complete time bound projects within the stipulated time period. Cost Control - Cost effective and qualitative utilization of resources for profit maximization. Smooth Flow of Processes - Ensure smooth flow of the complete operation process as per SOP of Company and ensure perfect cross functional activity between Business development and Operations team. Immigrations – Assisting Expats with immigrations services like Registration, Visa extensions, Entity change, New passport endorsement, Deregistration at FRO/FRRO Show less

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  MiniMap Relocation

  Sept 2016 - May 2017

  Destination Manager

   Responsible for developing and implementing program services simultaneously, build and maintain relationships with the member establishments. Customer Relationship Management. Providing complete relocation knowledge & support for - Visa immigration, Settling-in services, Home Search, Temporary Accommodation, etc. Vendor Management - Rate negotiation with the vendors as well as corporate clients. Actively involved in setting & meeting the assigned targets, managing existing accounts.  Creating awareness for company's products and services. Market monitoring, analysis and penetration. Seeking new opportunities to develop products using research & customer feedback and other methods of information gathering. Show less

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  IOS Relocations

  May 2017 - Apr 2019

  Client Account Manager

  Managed Destination services team and ensure the smooth flow of services and deliveryof service excellence Handle Client escalations and bring it to closure with complete followup Facilitate on boarding of Clients and transition of service delivery Suggest and implement improvements of team efficiency Monitor Processes Establish and maintain long term relationships with Clients Responsible for service delivery of international relocation and mobility of assignees,utilizing expert knowledge in immigration, destination knowledge and vendormanagement. Conducts orientation, pre-departure and cross-cultural briefings to promote success insmooth expatriate transition at a new destination. Counseling for relocating assignees, overseeing their complete move from departure todestination. Coordination with property specialists, real estate agents, Hotels etc to secureaccommodation for relocating employees. Capture and circulate best practices for the clients` immigration activities by trackingassignees` visa and work permit expiration dates and ensuring implementation ofnecessary formalities for Visa Renewal and related Immigration proceedings. Monitor Immigration aspect of the clients` Global Mobility program to identifyopportunities for improvement including management and maintenance of clientassignees` immigration database. Manage and coordinate day-to-day operations and relationships with clients` HRConsultants, Executives, Management, Finance and their external vendors in relations toimmigration and relocation matters. Responsible for providing end to end relocation assistance in the best interests of theassignee and corporate client while keeping costs within or lower than the establishedparameters. Responsible for managing Company’s highest revenue producing accounts. Responsible for regular management and preparation of statistical data on Marketfluctuations, Cost of Living Allowances &Trend Analysis. Show less

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  Formula Group

  Apr 2019 - now

  Directed all aspects of regional operations, including client relations,service delivery, and team management, to ensure exceptionalcustomer satisfaction and retention.• Implemented strategic initiatives to increase revenue, resulting in a104% in acheiving revenue target of FY 2023-24.• Led a high-performing team of 15 employees, providing coaching,training, and performance feedback to drive individual and collectivesuccess.• Established and maintained key partnerships with corporate clients,relocation management companies, and service providers to expandbusiness opportunities and enhance service offerings.• Developed and monitored KPIs to assess performance metrics andidentify areas for improvement, implementing corrective actions asneeded to drive operational excellence.• Oversaw the execution of complex relocation assignements,ensuring seamless coordination of smooth transition of assigneesrelocating to South and other services to meet client requirementsand deadlines.• Managed budgetary responsibilities, including forecasting, expensecontrol, and resource allocation, to achieve financial objectives whilemaximizing profitability.• Drove company growth with proactive mindset and results-orientedplans for business operations. Show less Directed all aspects of regional operations, including client relations,service delivery, and team management, to ensure exceptionalcustomer satisfaction and retention.•Implemented strategic initiatives to increase revenue, resulting in a104% in acheiving revenue target of FY 2023-24.•Led a high-performing team of 15 employees, providing coaching,training, and performance feedback to drive individual and collectivesuccess.•Established and maintained key partnerships with corporate clients,relocation management companies, and service providers to expandbusiness opportunities and enhance service offerings.•Developed and monitored KPIs to assess performance metrics andidentify areas for improvement, implementing corrective actions asneeded to drive operational excellence.•Oversaw the execution of complex relocation assignements,ensuring seamless coordination of smooth transition of assigneesrelocating to South and other services to meet client requirementsand deadlines.•Managed budgetary responsibilities, including forecasting, expensecontrol, and resource allocation, to achieve financial objectives whilemaximizing profitability.•Drove company growth with proactive mindset and results-orientedplans for business operations. Show less ● Hire , train, manage, and motivate team● Provide on-going/in-depth training and coaching to the team—mentors team members to aid in career growth within the organization. Fosters an environment of team effectiveness and cooperation.● Provide consistent communication to team members and seniorsregarding individual/team measurements and results.● Manage closely to productivity and accuracy goals within the department. Proactively manage to individual, pod, and team results.● Understand the links between contracts, policies and authorizations. Provide coaching and guidance, not only to the direct team, but to the greater organization. ● Oversee allocation of resources and staff to maintain appropriate standards of coverage, address volume fluctuations and insures availability of resources.● Partner with IT in identifying system challenges and/or enhancements. ● Enforce the operational procedures as identified by Finance and Legal.● Perform analysis on broken processes and implement root cause corrective action to eliminate failures and bridge gaps on an ongoing basis.● Manage Stuck customer process.● Manage Updates and Changes process.● Partner closely with internal and external audit teams. Insure all audit requests are gathered and delivered on-time.Skills● Successfully drive best practices throughout the global organization. ● Manage closely to metrics, not only as it relates to team performance, but also to variables in Update requests and stuck customers. ● Work closely with Finance on key financial measurements and productivity models. ● Manage to new client implementations, collaborate with liaisons to insure proper understanding of new client requirements. ● Participate in client audits as required. Show less ● Handle Account in terms of corporates and manage entire transitionincluding invoicing● Managed Destination services team and ensure the smooth flow ofservices and delivery of service excellence● Handle Client escalations and bring it to closure with complete follow up● Facilitate onboarding of Clients and transition of service delivery● Suggest and implement improvements of team efficiency● Monitor Processes● Establish and maintain long term relationships with Clients● Responsible for service delivery of international relocation and mobilityof assignees, utilizing expert knowledge in immigration, destinationknowledge and vendor management.● Conducts orientation, pre-departure and cross-cultural briefings topromote success in smooth expatriate transition at a new destination.● Counseling for relocating assignees, overseeing their complete movefrom departure to destination.● Coordination with property specialists, real estate agents, Hotels etc. tosecureaccommodation for relocating employees.● Manage and coordinate day-to-day operations and relationships withclients` HR Consultants, Executives, Management, Finance and theirexternal vendors in relations to immigration and relocation matters.● Responsible for providing end to end relocation assistance in the bestinterests of the assignee and corporate client while keeping costs withinor lower than the established parameters.● Responsible for managing the Company's highest revenue producingaccounts.● Responsible for regular management and preparation of statistical dataon Market fluctuations, Cost of Living Allowances & Trend Analysis. 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  • Regional Manager - South

    May 2024 - now

  • Relocation Manager - South (Bengaluru, Hyderabad & Chennai)

    Jul 2021 - now

  • Relocation Manager - Bengaluru

    Jan 2021 - now

  • Account Manager

    Apr 2019 - Jan 2021