Sherwyn Rojas Zakers

Experience

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  UPS Supply Chain Solutions

  Jul 2007 - Jan 2009

  Onsite Technician

  Providing technical support to end users on site.Giving warranty service to HP and Compaq desktops and laptops from the lines Presario and Pavilion.Refurbishment of printing equipment.

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  El ORBE

  Jan 2009 - Mar 2010

  Backup Technician

  Providing technical support to end user.Delivering outsourcing services to important companies in different IT fields.Implementation of a ticketing tool server (HEAT).

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  GBM

  Mar 2010 - Feb 2011

  TSS

  Providing preventive and corrective maintenance to IBM servers.Learned to install and configure servers for production environments.Assisting in the implementation of a NOC project.Monitoring servers via Tivoli Monitoring.

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  Hewlett Packard Enterprise

  Jun 2011 - Nov 2015

  Work with HP Continuity Services Team, HP Account Team and Client to ensure successful service delivery per contract. Includes IT continuity planning and exercise oversight, issue resolution, and related work. As part of larger HP continuity services team, contribute to and leverage from best practices and standards.Responsibilities:•Successfully deliver continuity management at assigned account(s). This entails providing quality deliverables, client satisfaction, meeting the defined timelines, managing to scope and within the projected costs.•Understand IT Continuity contract scope in light of larger outsourcing deal and successfully works with peers.•Develops and/or exercises continuity plans. Develops/maintains surrounding Declaration, Activation and other processes so that they integrate into ITIL-based IT outsourcing delivery model.•Supports practice development initiatives with procedure, product and services enhancements, including contribution to HP’s Intellectual Property.•Maintain and develop knowledge on new processes and technologies within the business continuity profession.•Maintains knowledge of overall HP Transition standards and processes.•Working understanding of Change Management and ability to evaluate changes for impact on DR solutions. Mostrar menos Safeguarding customer's Exchange Server Infrastructure on-premises & cloud environments.Microsoft Exchange Administration: 2010, 2007 and 2003.Microsoft Lync Administration: 2010.Microsoft Office Communicator Server Administration.Microsoft TMG Administrator.IronPort.ESL Administrator.BlackBerry Server Administrator.Lotus Domino Administrator.Lotus Notes.SourceOne Archiving key point of contact to support this application.Implementation of monitoring tools via scripting.ECS & WPS Configuration Management Lead.Messaging technical key point of contact for Palfinger account.Leading and developing projects to impact customers and teams.Incident Management.Change Management.Problem Management. Mostrar menos

  • ITSCM Business Continuity Management

    Jan 2015 - Nov 2015

  • Service Delivery Consultant Level 2 (Cloud Services BS ITO Helion M&C)

    Oct 2012 - Jan 2015

  • Service Delivery Consultant Level 1 (ITO WPS Share Delivery)

    Jun 2011 - Oct 2012
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  DXC Technology

  Nov 2015 - Jul 2017

  Messaging Global Design

  Applies Messaging Technologies and Principles to solve complex business requirements and is regarded as an advanced subject matter expert. Uses consulting skills including questioning, listening, ideas development, permission and rapport and subject matter influencing to accomplish project tasks. Capable of consulting, designing, testing, implementing, managing capability requirements into the system using HP methodology. Acts as an expert providing direction and guidance to process improvements and establishing policies. Able to integrate multiple messaging environments including On-Premise Messaging Systems such as MS Exchange with Office 365, Google Mail, Azure and other messaging systems. Provide third level production support as required. Delivers services effectively; prepares, maintains and supports secure Messaging technologies areas including security controls, auditing, reporting and automation. Mostrar menos

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  Microsoft

  Jul 2017 - now

  Ensuring the technical readiness and maintaining the technical wellness of the support engineering staff at different Microsoft supplier sites. Delivering unique value by leading engineers in terms of their technical capabilities, case management, and customer wellness. The focus is to support Azure Backup and Recovery in Enterprise Environments. As a Partner Technical Advisor, l represents Microsoft in communications with suppliers via phone, email, or web to assist customers in resolving technical issues involving Microsoft products and services. Foster positive customer relationships while effectively managing challenging situations and driving customer success. Mostrar menos Responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, own and manage the customer experience over the phone and Web. When needed, I collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. My day to day job is about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. I am a subject matter expert for some areas and provide guidance and mentorship to my colleagues. Mostrar menos

  • Sr. Partner Technical Advisor

    Sept 2022 - now

  • Partner Technical Advisor

    Feb 2020 - now

  • Azure Backup & Site Recovery Support Engineer

    Jul 2017 - Feb 2020