Larry Rowland II

Experience

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  Glenn Rowland Art Studio

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  Artist
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  SMUD (Apple One

  Jul 2006 - Nov 2006

  IVR System Tester / Executive Assistant

  - Beta tested Interactive Voice Response System- Trouble shot problems within the Interactive Voice Response System- Worked with developers and scriptwriters to devise possible solutions to problems within the Interactive Voice Response System- Created Excel spreadsheets to keep track of progress during testing

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  Walt Disney World Resort

  Jul 2007 - Dec 2012

  Transportation Coordinator / Bus Driver

  - Answered guest calls and advising guests of the most efficient way of using our transportation systems (over the phone and in person)- Creative problem solving in operational and labor demands on a day-to-day basis - High levels of multi-tasking to meet the needs of an ever-evolving transportation system- Maintained and managed the day-to-day operations for the bus system- Troubleshot driver questions and maintenance issues- Redirected of traffic patterns in case of emergencies or unexpected road closures- Used inter-office mapping and dispatching systems Show less

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  Glenn Rowland Art Studio

  Jan 2012 - now

  Business Owner / Artist / Designer

  - Experienced in traditional drawing, painting and graphic design- Specializing in portraits (animal and people), figurative, landscapes, and abstract works- Design work includes logo design, corporate identity packages, and flyer design for events

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  GTE Financial

  Dec 2012 - Mar 2015

  Advanced Member Solutions Officer

  - Answered all member questions and concerns focusing on one touch resolution for member issues.- Worked closely with Supervisors and Management teams to provide feedback in improving service and efficiencies in Member Care.- Handled advanced service issues such as bill pay and online banking technical support- Effectively communicating with various credit union departments to maintain and coordinate exchange of information aimed at achieving credit union goals.- Took escalated calls and resolving member issues in a acting management capacity - Wrote responses on behalf of the credit union to Better Business Bureau and National Credit Union Association (NCUA) complaints.- Cross sold various credit union products aimed at improving our member’s experiences and seek to always create more engaged members- Subject matter expert in credit union services and procedures - Served as a mentor to my peers by providing coaching on performance improvements, also being a constant source of knowledge for seasoned and new Member Care Advocates- Provided professional and courteous member and coworker experiences- Promoted a positive attitude and a direct contributor to my work environment Show less