Dom Gelsomino

Experience

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  U.S. Bank

  Feb 2015 - Feb 2016

  Personal Banker

  • Received Banker of the Month Award and Recognition within the first month of employment for month's total sales and service activities for the in-store branch location.• Proactively sought new customers through in-store marketing and in-aisle prospecting.• Opened accounts, handled teller transactions, sold/cross-sold bank products and services, and resolved complex customer services issues.• Maintained a consistent sales streak of 30 personal checking accounts and a total of $10,000 in loan pipeline revenue accounting for 1/4 of total sales revenue among branch sales employees.• Reduced bank fraud with in-depth checks on suspicious transactions.• Backed up teller line with transaction processing, drawer balancing, and vault services.• Created customer loyalty with strong consultative techniques and on-point service recommendations.• Protected institution from losses by closely monitoring customers and account activity.• Obtained specialist support for customers requiring advanced assistance with financial needs. Show less

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  Guild Mortgage

  Sept 2016 - Aug 2018

  Junior Loan Processor

  • Conducted real-time assessment of customer readiness and resource availability to successfully move forward with home loans.• Worked closely with mortgage loan officer to coordinate and request documentation from client to for smooth closings.• Protected institution by verifying approvals against established lending guidelines.• Prepared and submitted packages for underwriting department review.• Compiled crucial financial information from employers, landlords, and other available documentation.• Evaluated clients' backgrounds with information collected from credit bureaus, employers, and personal references.• Smoothed loan closings by collecting necessary paperwork and clearances.• Calculated interest, principle and payments, verifying figures and correcting discrepancies.• Located applicant financial and personal information from credit bureaus and employers. Show less

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  Pathways

  Aug 2018 - Mar 2020

  Community Based Service Professional

  • Served as a role model in recovery and promoted hope, wellness, and recovery outcomes for clients, with services and outcomes shaped by client self-direction and responsibility. • Reviewed and revised long-term care plans by completing quarterly and biannual care plan updates with the patient.• Optimized client care with interdisciplinary case reviews, and ensured services remained within the scope of practice as established by Optum to provide mental health services.

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  Jannus

  Nov 2018 - Jun 2019

  Certified Peer Support Specialist

  • Enrolled over 100 individuals experiencing homelessness into PATH Project to receive mental health and social work/case management services which was an increase in over 60% of total enrollment from the previous year.• Successfully housed and/or provided grant funded housing funds assistance to over a dozen clients at risk of homelessness or experiencing homelessness allowing them to exit their homelessness situation.• Earned 100% client satisfaction in all mental health services with successful client graduations from program in a timely manner. Show less

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  Idaho Health Data Exchange

  Mar 2020 - Oct 2021

  Service Delivery Coordinator

  • Assist in coordination of all aspects of the day-to-day operations of the organization including, but not limited to: human resources management by assisting the Office Management in the organizing and filing of organization employees and contractors in our SharePoint filing system. • Maintain personnel records/files, contracts management, and policy and procedure management by working with the Office Manager and having filed and organized over 104 partnership contracts over 19 months, as well as update, organize, and file contract agreements of all 188 of our participants.• Help ensure that the needs and priorities of stakeholders and customers are fully understood and appropriately considered in all planning, design, and delivery activities.• Collaborate with internal teams to achieve performance targets including Customer Operations and Community Engagement team in designing and publishing of marketing content through various mediums.• Identify problems in operations process and resolve them in quickly and timely manner. Follow standard operating procedures for efficient business operations.• Monitor, control, and assist with management of business operations to meet customer expectations and company goals by assisting participant users in information technology questions regarding our tech services.• Maintain clear and accurate business lifecycle and customer relations documentation and procedures, leading to authoring a workflow procedure manual that was approved by company leadership and QRC Team.• Assists with the implementation of continuous-improvement programs within enterprise guidelines by initiating a comprehensive data/record clean up and reorganization of all documentation as it relates to our 188 participants, their individual sub-locations, and individual users in our SharePoint filing system. The result is a record system that is current, accurate, and compliant with privacy and security requirements in the event of an audit. Show less

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  Para-Solve

  Mar 2020 - Oct 2021

  Healthcare, Management, & Public Policy Consultant

  Contract (Exp. 10/31/2021)• Independent Contractor seeking to work with management teams through a consulting relationship to provide accounting, finance, and operations performance analysis and support, including certified project management, IT development and maintenance services, as well as strategic planning support and related advisory services.

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  Consulta

  Jan 2022 - now

  Owner

  At Consulta, we help businesses thrive, one solution at a time!

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  Doctors House Calls Consulting

  Apr 2022 - Oct 2022

  Healthcare Consultant

  • Processing intake documentation from referring medical community partners for new House Calls and Wound Care patients.• Revising and updating patient data on EMR/EHR programs. • Coordinating provider appointments for new and existing patients.

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  Thomson Reuters Special Services

  Oct 2022 - now

  Product Support Specialist

  The Product Support Specialist is responsible for supporting internal and client-facing operational programs. This role involves client service, product training, handling inquiries, and providing support efficiently and professionally. Above all, the Product Support Specialist is an expert in the assigned product(s).PRIMARY RESPONSIBILITIES• Training and DocumentationDevelop and maintain user guides, training materials, and other required support materials Lead customer and internal product training, update, and demonstration sessions• Coordinate third-party training for employees and clientsAssist new team members in learning PS&O processes and procedures• Product support• Provision and manage product accounts and credentials for clients and internal users• Solve complex client issues with assistance from Product Support Senior/Lead/Manager• Stay informed about product development activities affecting product support and operation• Process Improvement• Enhance operational support through PS&0 process improvements o Implement new tools and techniques with team guidance• Gather and disseminate customer feedback to support product enhancements• Customer Interactiono Disseminate product use reports for clients and TRSS stakeholders• Communicate development updates to clients and colleagues• Ensure client contracts are handled a manner consistent with the TRSS brand and values to maintain satisfaction and retention Show less