John Forell

Experience

• 

  San Francisco Unified School District

  Apr 2015 - Jun 2016

  Special Education Instructional Aide (Moderate-Severe Impairments)

  - Responsible for delivering individualized instruction to students with moderate to severe learning impairments.- Implemented and modified Individualized Education Plans, and Behavior Plans to ensure students' goals were met on a quarterly basis.

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  Golden Gate Regional Center (GGRC)

  May 2016 - Aug 2017

  1:1 Paraprofessional (Summers only)

  Provided 1:1 support for a non-verbal individual with cerebral palsy, muscle dystrophy and intellectual disabilities

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  San Francisco Unified School District

  Aug 2016 - Jun 2018

  Special Education Instructional Aide (Mild-Moderate Impairments)

  - Responsible for delivering individualized instruction to students with mild to moderate learning impairments.- Implemented and modified Individualized Education Plans, and Behavior Plans to ensure students' goals were met on a quarterly basis.

• 

  Travel Yak LLC

  Jan 2018 - Jun 2019

  Owner

  - Developed and implemented marketing & campaign advertisement strategies focused on drop shipping to various media platforms- Drove organic customer acquisition and growth - Maintained bookkeeping, maintenance of company website

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  Strio Consulting

  Feb 2019 - Jun 2019

  Autonomous Vehicle Operator onsite @Nuro

  - Supported software & hardware testing for autonomous vehicles & robots - Collaborated with SW & HW engineers, and SW Ops specialists on advancing our technologies and internal workflows, crafting product roadmaps, and improving the overall delivery experience- Utilized proprietary SW to collect data and troubleshoot in a variety of real world situations, while simultaneously providing detailed and accurate feedback to SW & HW engineers

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  RocketPower

  Jun 2019 - Sept 2019

  Command Center Operator // R&D onsite @Nuro

  - Responsible for remotely monitoring & troubleshooting autonomous vehicle missions - Gained Ops R&D experience w/ software & hardware configurations, operations interfaces and remote driving setups - Worked closely with SW, HW & U/X teams on a daily basis to improve teleoperation interfaces and the overall delivery experience - Demonstrated track record of providing sound technical feedback for production and test SW releases

• 

  Nuro

  Sept 2019 - May 2023

  ~~~Laid off due to company-wide budget cuts which impacted the Operations Org~~~- Led the establishment of a remote operations (TeleOps) support site- Expanded operations at a remote site with a team exceeding 20 individuals, while overseeing and achieving performance targets for operators engaged in both on-road and simulation-based (SQOps) driving programs These efforts played a pivotal role in enhancing our autonomy stack- Improved overall utilization and mission startup time by 30% through a major process optimization project- Managed logistics, delivery, installation, and maintenance of 50+ computer consoles for specialized operations support, coordinating with 3rd party vendors for hardware installations and build timelines- Achieved >90% proprietary hardware uptime in collaboration with our vehicle fleet team- Performance managed exempt & non-exempt employees and developed team performance indicators Show less - Managed a team of remote operators, ensuring safety and optimal operational efficiency.- Facilitated effective communication between operators and Engineering, Product, Marketing, and SW Quality teams- Ensured that operators were performing at maximum potentials via effective mission & test scheduling & in full alignment with our customized weekly mission plans- Ensured that potential safety issues were escalated through the proper channels for timely review and correction- Documented and published daily shift reports in Confluence Show less

  • TeleOps City Lead, Command Center Daily Operations

    Jul 2021 - May 2023

  • Shift Supervisor

    Mar 2021 - Jul 2021

  • Central Dispatcher // Operations Planning

    Nov 2020 - Mar 2021

  • Robot Command Operations Dispatcher

    Sept 2019 - Nov 2020
• 

  Cruise

  Oct 2023 - Feb 2024

  Commercial Operations Manager, Dallas Market Operations

  ~~~Laid off due to company-wide budget cuts which impacted new markets~~~- Directed an autonomous vehicle operations shift comprised of FTE coordinators and a contingent workforce, while ensuring smooth fleet deployments, high vehicle uptime rates, and adherence to operational safety standards- Managed a standardized autonomous vehicle fleet charging cadence