Robert Nicholas

Experience

• 

  Lord Chancellor's Department

  Sept 2001 - Sept 2003

  Head of Strategic Planning

   Developed and implemented an effective delivery planning process that led to real progress in the Department’s capability to deliver its PSA targets (as acknowledged by HM Treasury) ; developed and implemented a new performance management framework for the Court Service

• 

  Her Majesty's Court Service

  Oct 2003 - Dec 2007

  Programme Manager

  Designed and managed a £1.5m programme to deliver departmental PSA target to reduce the number of people using civil courts; delivered a national, in-house mediation service for people pursuing small claims; set up – in partnership with the private sector – a telephone and internet helpline service to provide commercial mediation services for higher-value litigation.

• 

  Her Majesty's Courts and Tribunals Service

  Jan 2008 - Mar 2011

  Programme Manager

  Initiated and managed the delivery of the first phase of a £14m business transformation programme to centralise back office work from over 200 county courts; created a radical new operating model based on the introduction of two business centres; a telephone contact centre; and greater use of on-line services; led the work to ensure effective implementation of the HMCS court closure programme (including the planning and co-ordination of the respective ICT, HR and estates workstreams).

• 

  Office of the Public Guardian

  Apr 2011 - Jun 2012

  Project Manager

  • Utilised customer insight to design user-focussed digital services in support of the Agency’s Digital Transformation Programme.• Gained extensive experience of managing and assuring projects using Agile methodology.

• 

  Ministry of Justice UK

  Jun 2012 - now

  Key responsibilities are to:provide oversight of the Departmental Change Portfolio and make sure this remains aligned to strategy, is achievable and affordable;provide assurance that the portfolio remains on track for effective delivery of the Justice Reform agenda;assess the effectiveness of project governance and controls, and check compliance with central standards;identify and alert the Department to the current and emerging cross cutting risks, issues and dependencies that may otherwise impede delivery. Show less

  • Deputy Director, Head of Portfolio

    Apr 2016 - now

  • Head of Assurance

    Sept 2014 - Mar 2016

  • Portfolio Manager

    Jun 2012 - Sept 2014