Trish Clemas

Experience

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  Empire Education Group

  Jun 2009 - Apr 2015

  Responsible for the development of training content within the Empire Education Group. Subject Content will include all areas of Professional Development. Training Content will be developed for Instructor Led Training (ILT), Distance Learning, and Learning Communities on Cornerstone OnDemand. Develops and revises content using Adobe Captivate 7, iSpring and other content development tools. Content is developed and revised with the input of Subject Matter Experts (SMEs) from various operational areas within the company. Emphasis is placed on timely delivery of interactive, engaging materials that meet the needs of the organization and provide a high-quality, effective experience for our Co-Workers. Additional training tools may need to be developed, including• Support, enhance, and produce scripts for training.• Design presentations for conferences and webinars.• Update training documents on a consistent basis.• Evaluate and revise training tools as appropriate.• Write and develop technical documents.Develop and maintain consistent instructional format, theme and branding of content for all organization's training programs. Collaborate with the Communications and Marketing Departments to achieve the right look and feel of the training materials and content. Maintains knowledge of copyright and trademark rules for writing and delivering content.Maintains an understanding and expertise related to the product or service provided by the organization. Continually surveys employees and SMEs to improve content and enhance the Co-Worker’s experience, engagement, and development. Works with the Education and Professional Development Team and other departments to evolve our learning practices to best suit the needs of the organization, seeking to strengthen outcomes and build efficiencies. Show less Responsible for effectively training all new and current Appointment Coordination Experts (ACEs) on the knowledge, skills, and abilities necessary to successfully schedule career planning visits for prospective students interested in furthering their education toward a career in the Cosmetology industry.Conduct training in accordance with state and federal accreditation regulations, organizational policies and procedures, consistent with the highest ethical standards. Develop in-depth knowledge of Empire Education Group Customer Service and Admissions Methodology, training programs, policies and procedures. Design training programs with a focus on customer service, phone skills and appointment setting. Provide recommendations to Training Manager and/or Director of Training regarding effectiveness of training courses and materials. Provide structured follow-up training and coaching following completion of required new hire training; complete applicable observation documentation and communicate results to ACE, Customer Contact Center (CCC) Mangement and Training Manager. Maintain electronic documentation of training dates, beginning with new hire training through the first year of development, plus ACE follow-up training. Recommend, develop and deliver targeted group training sessions upon request from CCC Management. Provide specialized re-training to ACEs with performance deficiencies. Compile and submit detailed weekly status reports to the Training Manager and Director of Training. Develop collaborate working relationships with CCC Management. Provide feedback regarding ACE technique development and/or performance. Show less

  • Content Development Specialist

    Dec 2012 - Apr 2015

  • Appointment Coordination Expert Training Specialist

    Jan 2011 - Dec 2012

  • Career Planning Coordinator

    Jun 2009 - Jan 2011
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  Penn State University

  Jan 2011 - Feb 2013

  Assistant Women's Basketball Coach

  In conjunction with the head coach, this position holds responsibility for administering the women’s basketball program in compliance with applicable NCAA, PSUAC and institutional regulations. Provide coaching and administrative support to the head coach, as well as recruit, assist in pre- and post- season conditioning along with team travel and monitor academic progress of student-athletes.

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  Ameriprise Financial Services, Inc.

  Sept 2015 - Jan 2016

  Instructional Designer

  Contract position with a focus on the design and development of approximately 30+ eLearning training courses divided into individual modules. Courses are used to train new hire employees in Brokerage Services, SPS Services and Managed Accounts. Responsibilities include identifying the overall scope of training through a sequence design, followed by the design and development of training content into Articulate Storyline projects. Mentor and participant guides are also created as part of the full training package. Show less

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  Medtronic

  Mar 2016 - May 2016

  Instructional Designer

  Responsible for the analysis, design and development of training and educational programs supporting quality system projects. Duties include conducting needs analysis' to determine and document specific learning objectives, subsequently followed by providing recommendations to develop the most effective and efficient solutions for training. Solutions consist of instructor-led workshops, quick reference guides, webinars, eLearning modules, self-study programs, on-project certifications and/or a blended approach of two or more. Show less

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  Exact

  May 2016 - Sept 2016

  Instructional Designer

  Responsible for the analysis, design, development and delivery of blended-learning programs for a combination of external (customer) and internal (JobBOSS staff) groups responsible for implementing the JobBOSS business software. Content is focused on basic and advanced topics and modules associated with the most recent version of the JobBOSS product suite. Duties include working with subject matter experts to identify target training needs, as well as collect necessary information to design and develop blended education solutions with an overall goal of creating compelling course content designed to enhance retention and transfer of knowledge. Additional responsibilities include determining the overall Training department initiatives and scheduling to ensure we are consistently meeting departmental goals, delivering exceptional service and exceeding expectations. Show less

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  U.S. Bank

  Oct 2016 - Apr 2017

  Instructional Designer

  Responsible for leading the production and management of curricula, courses, eLearning materials, and performance support materials used for training, using a variety of tools and systems. This position works with various managers to determine performance improvement solutions and ensure that curricula and course content are aligned with the goals of the business unit. Serves as a resource to business-line managers and corporate groups, such as the Corporate Learning Team or Learning Council members. Essential functions include applying an instructional design model and adult learning theory to the design and development of learning solutions with internal resources and external vendors, collaboration with SMEs and stakeholders to identify training requirements through observation of job tasks, group and individual interviews, questionnaires/surveys, and other appropriate needs analysis methods for multiple delivery formats (ILT, VILT, web-based training), and the design and development of training materials including agendas, facilitation/user guides, relearning modules, quick references guides, job aids and assessments while ensuring training materials are in compliance with banking regulations and corporate policies. Show less

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  Thomson Reuters

  May 2017 - Nov 2017

  Digital Learning and Development Designer

  As a key member of the Training, Education and Development team, specifically instructional designers and developers, my responsibilities include assessing, researching, designing and sourcing content, as well as the management, development, implementation and evaluation of training solutions to support the growing demand for sales learning and development for Legal Sales and Customer Support within the Legal business group. As a team, we collaborate and partner with instructional designers, developers, facilitators, as well as subject matter experts from the business to create highly engaging learning solutions for adult learners that will drive behavioral change, increase job capabilities, revenue and retention. Additional responsibilities include the design and development of digital learning, instructor-led training, social and on-the-job learning solutions, specifically for FindLaw, grounded in instructional design principles for adult learners following the ADDIE design process. Show less

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  The Tile Shop

  Nov 2017 - Feb 2020

  ELearning Developer

  Responsible for, and highly focused on, converting and creating content into a digital learning format by utilizing authoring tools. This effort ultimately provides team members the ability to expand and maintain continuous development training in their current role, as well as identify opportunities for professional development, growth and continued success. Responsibilities include collaborating with training team members and partnering with Subject Matter Experts to identify existing and newly defined digital training opportunities and assets, rapidly produce and revise eLearning tools to amplify results company-wide, and continually evaluate digital learning for effectiveness and relevance based on new product releases and industry trends. Show less

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  Xcel Energy

  Feb 2020 - Jan 2021

  ELearning Development Consultant

  Responsible for, and highly focused on, the design and development of responsive design eLearning and technology-related learning solutions. This role utilizes the entire instructional design process from needs analysis to deployment through evaluation. Skillfully utilizes interactive and media supported elements in the Articulate 360 and Adobe Captivate learning platforms to enhance the learning experience for end users and works to identify and incorporate emerging learning technologies and trends into new and existing course designs. Show less

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  MOBĒ

  Sept 2020 - Jul 2021

  Senior Instructional Designer

  Utilized a variety of authoring tools such as Articulate 360, Adobe Captivate, Camtasia Studio 8 and 9 and other software applications to develop interactive multimedia content. Conducted needs analysis to determine appropriate instructional approaches and evaluation methods. Designed engaging activities that promote active learning experiences for learners. Identified areas for improvement in existing courses by conducting post-training evaluations from participants. Developed and implemented training strategies to ensure successful delivery of instructional programs. Documented project plans outlining tasks, timelines, deliverables, resources required for each phase of the project life cycle. Created and managed course materials, including job aids, participant guides, facilitator guides, assessments, and eLearning modules. Show less

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  YellowDoor

  Feb 2021 - now

  Owner / Senior Instructional Designer

  Founder of YellowDoor, LLC providing senior instructional design services for Fortune 500+ companies. Industries supported include: financial services, accounting, pharmaceutical, social media and networking, multinational technology, engineering, manufacturing, and retail. Takes a pivotal role in defining the instructional strategy by utilizing advanced design principles and managing the end-to-end development process. Responsible for creating engaging learning activities and experiences in authoring tools such as Articulate 360 and Vyond. Collaborates with subject matter experts to gather content, ensure accuracy in instructional materials, and identify key training needs. Assesses business learning requirements and propose solutions and strategies to bridge knowledge and performance gaps. Upon successful completion of identified needs, responsibilities shift into designing a robust detailed design document and/or storyboard to develop a variety of learning solutions ranging from basic eLearning courses to advanced gamification outputs of mixed variety. Provides support in developing learning solutions that adhere to ADA and Section 508 compliance standards. Show less