Experience

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  Vance county senior center

  Oct 2008 - Mar 2024

  ●Analyzed operational data to identify inefficiencies, resulting in a 25% increase in overall operational performance through process reengineering and targeted resource optimization●Conducted comprehensive budget analysis, identifying cost-saving opportunities that reduced annual expenses by 20% while maintaining service levels, contributing to the effective allocation of a $500,000 budget.●Developed and tracked key performance indicators (KPIs) for new community programs, increasing client engagement by 30% and contributing to the center’s recognition as a Center of Excellence.●Delivered actionable, data-driven reports to senior leadership, using advanced Excel functions and performance analytics to guide program adjustments and improve decision-making Show less ●Analyzed client service data for the Meals on Wheels, Congregate, and Transportation programs, serving 350 clients monthly, with a 98% client satisfaction rate based on feedback surveys.●Completed assessments and nutrition screenings for 100+ congregate meal participants, resulting in a 15% improvement in nutritional outcomes and participant engagement.●Compiled and analyzed monthly program reports, identifying trends that led to a 15% improvement in program efficiency and a 5% reduction in operational costs.●Reduced transportation expenses by 35% by optimizing routes and improving scheduling efficiency, resulting in a savings of $10,000 annually. Show less

  • Senior Center Director

    Sept 2021 - Mar 2024

  • Social Worker II/Supervisor

    Mar 2012 - Mar 2022

  • Social Worker I

    Oct 2008 - Mar 2012
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  Nash county department of social services

  Mar 2024 - Jul 2024

  Social worker ia&t
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  Nc division of aging

  Jan 2025 - now

  Healthy aging specialist