Sharon Burayag

Experience

• 

  Costa Coffee UAE

  Sept 2013 - now

  Store Manager

  • Takes overall responsibility for delivering brand standards at all times by ensuring that the store is opened / closed and operated in line with all Brand standards, policies and procedures. • Takes overall responsibility for managing the stock and ordering systems for food and consumables ensuring that the store has 100% supply of items.• Communicates all key information to the store team in the most effective way using the most appropriate media including pre-shift briefing and team meetings.• Deal and resolve customer complaints in line with company policy/procedures.• Ensure effective control of labor and that every team member is deployed in an appropriate manner.• Prepare and input into regular business reviews with the Operations Manager.• Analyze and act upon financial/performance data to ensure the store is run in the most efficient and profitable manner. Show less