Richard Beers

Experience

• 

  KNWA Today

  Sept 2004 - Aug 2006

  Production Assistant

  · Produced live graphics for morning news broadcast using Adobe Photoshop CS and FX Deko · Collected and aired submitted photos from viewers · Edited pre-recorded news promos for later news broadcast · Operated studio camera for morning and evening news broadcasts

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  University Baptist Church

  Jan 2008 - Mar 2011

  Volunteer Media Assistant

  · Responsible for editing and running Media Shout presentation for Sunday morning and Wednesday evening services · Sound level and equipment checks · Assist with media dubbing projects as neededBattle NCO, Emergency Operations Center, Area Support Group, KuwaitOct. 2006-Oct. 2007 · Responsible for training personnel on reporting procedures and computer software applications such as Microsoft Office

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  Arvest Bank Group

  Apr 2008 - Jul 2010

  Customer Service Representative

  · Received calls from both internal and external customers · Provided customers with information and solved account issues in a timely manner · Assisted other Arvest associates with information as needed · Extensive knowledge of CBS, CMS, ARGO, and Novell GroupWise products

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  KNWA TV

  Nov 2010 - Jul 2012

  News Photojournalist

  • Shot and edited local news stories for televised news broadcast• Collaborated with field reporters to produce local news content• Set up remote live broadcasts for sports and breaking news coverage

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  United States Army Reserve

  Sept 2012 - Nov 2019

  Psychological Operations Sergeant

  • Supervise and facilitate training of 2 to 3 soldiers on a variety of topics such as basic career guidance, land navigation, basic rifle marksmanship, and MOS (military occupation specialty) specific training• Develop various media products designed to persuade, change, and influence behavior of a foreign target audience• Developed and facilitated a course on deployment and operation of military radios and field antennas

• 

  Acumen Holdings

  Feb 2013 - Feb 2014

  Data Specialist

  • Ensured data quality and integrity of online retail merchandise for over 50,000 items. Imported new product data from over 50 different vendors using Microsoft Excel and proprietary data entry systems. • Utilized Trello project management tools to maintain existing retail data quality for www.CountryOutfitter.com. • Communicated with sales representatives to troubleshoot product data issues and request product information. Formatted product data to enable product uploads.

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  SERCO INC

  May 2014 - now

  • Facilitated multiple technical courses via instructor led, computer-based, simulator based, and interactive lessons• Adapted teaching techniques in order to maintain learner motivation and accommodate different learning styles • Administered and tracked learner training progress by maintaining course examination grades, and attendance records• Prepared and facilitated remedial and refresher courses• Submitted written recommendations for curriculum updates to ensure compliance with changes and innovations in latest applicable publications or documents• Developed interactive online learning modules with Adobe Captivate 9 software• Assisted development of a hands on, mail room operations course, using custom props and exhibits in order to provide interactive training while actual mail room was being built• Coordinated with other subject matter experts in order to refine existing course curriculum Show less

  • Technical Trainer/Course Developer

    Jun 2016 - now

  • Training Specialist/Course Developer

    Jun 2016 - Sept 2018

  • Quality Control Clerk

    Apr 2015 - Jun 2016

  • General Clerk II

    May 2014 - Mar 2015
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  Serco

  Jun 2016 - now

  • Technical Instructor/Course Developer

    Jun 2016 - now

  • Technical Instructor/Course Developer

    Jun 2016 - now
• 

  New Lion Media Group

  Jan 2017 - Jul 2017

  Desktop Support Technician

  • Installed network hardware (ethernet cable, network security cameras, printers, server cabinets, UPS, smart thermostats, wireless access points)• Ensured desktops and laptops were configured with latest software• Troubleshooted printer and desktop computer issues• Rebuilt desktop computers

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  Dogwood Junction

  Sept 2018 - Jul 2019

  Bentonville Shop Manager

  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints by presenting solutions and timely communication• Offered hands-on assistance to customers in the areas of basic bike maintenance and repairs• Trained customers on proper bike/trike shifting and riding techniques by leading them on a demonstration ride