Marwa Amer, CPTD, ACC

Experience

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  Vodafone

  Jun 2012 - Aug 2012

  Customer Service Representative

  Solved billing inquiries for Vodafone customers from all around the UK.

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  Little Leaders Academy Nursery

  Mar 2013 - Aug 2013

  English Teacher

  Caretaker in the Nursery/Preschool in Egypt• Co-created the lesson plan and activities for the Little Leaders summer program• Helped with marketing, through social media and giving tours and presentations to parents of prospective students

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  IE Ambassadors Program

  Sept 2013 - May 2017

  Human Resources Coordinator

  In charge of training, development and general coordination of fellows in the IE Ambassadors Program. Dealt with talent management, designing and planning. Responsible for 150 ambassadors from more than 60 nationalities.

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  T'Emporium

  Apr 2015 - Feb 2016

  Product Procurement Coordinator

  Dealt with the negotiation and procurement of new suppliers for each turnover of vintage stock as well as maintaining relations with previous suppliers to ensure favorable purchase prices. Responsible for meeting the supply/demand of the stock demand for stock held and distributed from the store to both individual clients and wholesale buyers.

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  Delivering Happiness

  Jul 2015 - Aug 2015

  Intern

  Worked directly with the CEO´s of both Delivering Happiness @Work and Delivering Happiness @School, prepared company presentations and workshops for major clients, and translated documents from Spanish to English.

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  IBM

  Mar 2017 - Nov 2018

  • Led the launching of IBM Skills Build Program in Egypt, for the Corporate Citizenship Department, which is an e-learning platform that focuses on providing free STEM training and development for under-represented communities to improve their access to career opportunities in STEM, with a mission to reach 30 million by 2030.• Secured international grants and allocated funds for technological development to government bodies across Egypt in collaboration with the IBM Corporate Citizenship Department.- Responsible for coordinating with trainers for offsite training sessions for IBM clients• Prepared Utilization Analysis Reports for all IBM CIC(Client Innovation Center) resources.• Provided a supporting function as CPMO, in which I maintained the platform for all CIC projects. This required me to approve all project deliverables for MEA(Middle East & Africa) offices and train all PMO’s on platform functions. Show less

  • Project Manager-Office Management

    Mar 2018 - Nov 2018

  • Central Project Manager Officer/ Resource and Capacity Management

    Sept 2017 - Nov 2018

  • Human Resources Intern

    Mar 2017 - Aug 2017
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  Zayed Academy for Training and Development

  Apr 2017 - Mar 2019

  Learning And Development Specialist

  • Designed and Facilitated both face-to-face and virtual learning plans for programs related to Public Speaking, Soft Skills, Change Management, Career Development, Positive Psychology, Leadership, and Learning English and French as a second language.• Increased client base by over 60% within 3 years, by developing effective curriculum that successfully covered client demands.• Designed interactive workshops that fostered collaboration and active participation among participants for better knowledge retention.• Evaluated and documented best practices to improve program effectiveness, to maximize learning outcomes. Show less

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  Freelance

  Aug 2019 - Mar 2021

  Business English Trainer

  • Developed and implemented in-Company Business English Training for professionals.• Upskilled performance in Effective Leadership, Motivational Speaking, Effective Communication, and Writing for over 100 executives across various companies around Spain and France.• Created and implemented course curriculum for Public Speaking, Business English, Soft Skills, Technical Writing, and Cambridge Exam Prep at HUMANITAS Academy.

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  Marwa Amer Coaching

  Feb 2020 - now

  Executive Life Coach

  • Support goal setting and personal growth for clients, utilizing various assessment tools, such as 360 degree assessments and StrengthsFinder 2.0.• Provided over 600 hours of leadership coaching, transitional coaching, strength-based coaching, and career coaching to individuals and teams across the world via Teams, Google Meet, Skype, and Zoom. • Empower clients in developing mental frameworks and regulatory techniques to grow and lead well- rounded enriching professional and personal lives. Show less

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  ThreatLocker

  Jun 2023 - now

  Senior Learning & Development Specialist

  • Manage LMS administration, overseeing user access, content updates, and system optimization for thousands of users globally. • Collaborate with leadership and cross-functional teams to strategically align training programs with organizational development objectives.• Manage Udemy Business administration and launched a new leadership training program, contributing to 86.8% of employees confident in management's ability to run the organization.• Developed new upskilling opportunities for increased employee skill development by negotiating contracts and managing vendor relations for all software contracts related to the training department, leading to an increase of 400% of employees accessing new skill development courses.• Provide instructional design, creating engaging and effective learning experiences for internal employees and external cybersecurity professionals utilizing resources such as Articulate 360 and Adobe Creative Cloud.• Facilitated onboarding training for over 200 new hires, ensuring a smooth transition and adherence to cybersecurity protocols.• Established and implemented new procedures to ensure SOC2 and FedRAMP compliance in related competencies and areas.• Demonstrate proficiency in technical writing , creating clear and concise documentation based on Jira and Confluence notes for cybersecurity training materials published on KnowledgeBase and within coursework.• Collaborate with vendors and third-party training providers to develop ongoing training partnerships, negotiate contracts, and manage employee registration and participation in external training programs.• Earned the Best Education at the 2023 and 2024 ASCII Group's Edge conference series by strategically adapting new resources for training creation and delivery, collaborating with SMEs, and designing quality instructional content. Show less