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Nikhil Thakur

Nikhil Thakur

Technical Support Engineer Team

Followers of Nikhil Thakur472 followers
location of Nikhil ThakurGurgaon, Haryana, India

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  • Timeline

  • Skills

    Ipsec
    Ccna
    Routers
    Vpn
    Cisco technologies
    Pix
    Troubleshooting
    Ssl
    Cisco routers
    Networking
    Technical support
    Ccie
    Asa
    Cisco ios
    Eigrp
    Routing
    Firewalls
    Vlan
    Cisco asa
    Dhcp
    Security
    Tcp/ip
    Ips
    Cisco systems products
    Switches
    Virtual private network
    Network design
    Switching
    Routing protocols
    Rip
    Dmvpn
    Getvpn
    Ldap

  • About me

    Aricent. Previous. LINKSYS- A Division of Cisco Systems Inc,; vCustomer - Pune. Education ... Aricent. August 2008 – Present (8 years 3 months)Gurgaon, India.

  • Education

    • Delhi Public School - Vidyut Nagar NCPP, NTPC

      2000 - 2001
      S.S.C Maths, Computers, Science

    • Delhi Public School - Vidyut Nagar, NCPP, NTPC

      1998 - 1999
      H.S.C Maths, Science, Social Science, Sanskrit

    • Savitribai Phule Pune University

      2001 - 2006
      B.E. Mechanical Engineering

      B.E.Mechanical Engineering

  • Experience

    • VCustomer - Pune

      Sept 2007 - Jun 2008
      Technical Support Engineer Team

      Worked for a B2B Technical Process called QUANTUM - DATA STORAGE SOLUTIONS (responsible for offline storage of data using Tape Libraries).Primary responsibilities include providing technical assistance on trouble-shooting large enterprise-level automated tape libraries and providing expert guidance on best-practices on data archiving, recovery and backups.Corporate end-users include Industry Giants like INTEL, NERO, KENEDDY SPACE CENTER, ATLAS COPCO, U.S. NAVY and many more.

    • LINKSYS- A Division of Cisco Systems Inc

      Nov 2007 - Jul 2008
      Technical Support Engineer Team

      Worked on Linksys Wireless device like Access Points, Wireless Routers, Wireless Cameras, Wireless, Wireless Range Expanders etc.Primary responsibility included providing technical assistance and troubleshooting end users issues while initial installation or guiding them on using add-on features on these device.

    • Altran

      Aug 2008 - now

      VPN/Security; Troubleshooting customer issues related to Firewalls, VPN (IKEv1, IKEv2 & SSL), AAA & PKI.Configuring VPN for customers as per their requirements.IKEv1 & IKEv2Site-to-SiteRemote AccessEasy VPNGRE/IPSecDMVPNOther Tunneling protocols such as PPTP, L2TPSSL VPN (Client & Clientless-WebVPN)Also have strong working knowledge of concepts like Dynamic Access Policy (DAP) and Posture assessment using Hostscan feature.Interpreting logs and troubleshooting issues Configuring firewalls and troubleshooting issues related to firewallsRecreate customer issues and finding bugs in existing products.Provide consultation to customers on basic network design, installation and configuration on firewalls, VPN and PKIDiscuss cases with escalation team whenever requiredMeet Service Level Agreements (SLA)Attend training sessions to further conceptual and practical networking knowledgeMentor new engineersWork on internally escalated casesWhile working on customer issues I also got an opportunity to develop working knowledge of third party devices such Netscreen, Sonicwall and Checkpoint firewallsHardware Devices: CISCO routers, switches, Firewalls (PIX/ASA)-5500 series, VPN concentrators 3000seriesSoftware: Cisco IPSec VPN client, SSL VPN client (AnyConnect) Show less

      • Network Consultant

        Jan 2019 - now

      • Technical Solution Leader/Backbone Engineer-Cisco

        Aug 2008 - Jul 2019

    • Capgemini Engineering

      Mar 2020 - now
      Senior Manager Professional Services

  • Licenses & Certifications