Russell Hammond

Experience

• 

  Citi

  Jan 1998 - Sept 2016

  Support Global Strategic and tactical planning for holistic reporting related to complaints and deliver to Senior Leaders and Regulators. Help to standardize KPI/KRI for complaints management globally. Technical Project Management and manage Budget and expenses. Leverage Qlikview enterprises to provide centralized metrics and analytics to each line of business in Citigroup. Work on enablers of data supporting GDPR and business information security. Ensure that hardware supports volume of data and annual maintenance. Show less • Help Unit Managers and Operations Managers mitigate daily risks of the business leading to reduce expenses caused by high to low risk errors• Develop reports to provide the business better line of site in identifying emerging risks and help operation managers to mitigate those risks. • Conduct quarterly testing that is reported to senior management and regulatory agencies• Move the business to a digital environment by sun setting old paper processes developing in applications capable of sustained automated reporting. Show less • Provide KPI/KRI through regular reporting, • Development of Applications for production use, Technical support, and providing feedback to marketing. • Maintain control functions of the Dialer • Onboard and train new users on production applications • Document process and procedures for continuity of business and standardized process. • Maintain internal control process and procedure for the department for use with internal and external audits.• Developed a forecasting system for the outbound dialer ensuring proper FTE to support outbound calling Show less

  • Global KPI/KRI Program Manager Vice President

    Jul 2016 - Sept 2016

  • Project Manager Vice President

    May 2015 - Jun 2016

  • Business Analyst Assistant Vice President

    Nov 2012 - Apr 2015

  • Risk Management Specialist

    Dec 2006 - Oct 2012

  • Dialer Support Specialist and Sales Risk Specialist

    Jun 2005 - Nov 2006

  • Licensed Investment Banker Sales

    Mar 2004 - Jun 2005

  • Licensed Investment Banker Service

    Jul 1998 - Feb 2004

  • Customer Service Representative

    Jan 1998 - Jun 1999
• 

  Cigna

  Sept 2016 - now

  Agile Delivery Lead manager. Support roadmap pipeline development with the support of many Scrum teams in multiple release trains who operate in Agile Safe. Ensure delivery of working software through many iterations in multi-year roadmap ensuring forecasted earnings are realized. Work with senior leadership and executive leadership with governance through mitigation of risks, strategic planning, and removal of impediments to achieve desired outcomes. Provide leadership for Change Management for global operations between the U.S., APAC, EU, and Middle East. Manage multiple projects with key stakeholders to completion using Agile SAFe and Waterfall methods.

  • Client Account Support Senior Manager

    Oct 2020 - now

  • Global Project Manager

    Sept 2016 - Oct 2020