Shahrose Bux

Experience

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  Kennedy-Lugar Youth Exchange and Study (YES) Program

  Aug 2010 - Jul 2011

  KL-YES Ambassador

  Funded by the United States Department of State's Bureau of Educational and Cultural Affairs, this program helps students to foster lasting personal ties, engage in activities that promote mutual understanding across cultures, respect diversity, establish leadership skills, and understand civil society.

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  Wahaj Hussain's School System

  Nov 2011 - May 2012

  Executive Administrative Assistant

  Wahaj Hussain’s is one of the leading institutes of Karachi which excel in the preparation of O/A level and Aptitude Tests. I worked here as an intern at this institute learning about students’ behavior and problems, sitting in with counseling sessions with the Director himself and learning to deal with the queries and problems of parents regarding the institute and students.

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  HIGH VIEW

  Aug 2012 - Nov 2013

  Assistant Manager

  HV Productions is a media production agency which is one of the most renowned in the production industry. It excels in making of Post-Produced Media such as Documentaries, Drama, and Commercial Films etc.I was appointed as an Assistant Manager where my responsibilities were to make sure that all of our productions met quality standards, making sure we had proper line-up of people required at that time, proper resources and materials and presenting reports of expenses and budgeting. I sometime had to work with marketing and finance departments to help them carry out their operations. Show less

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  Ibex. Pakistan

  Nov 2013 - Feb 2015

  IBEX Global is a rapidly expanding BPO company, offering innovative and effective solutions to multiple Fortune 500 companies around the world. Its 9,000-strong community of agents, customer service experts, and creative thinkers propel the company to becoming one of the top companies in the contact center industry.

  • E-Support Executive

    Apr 2014 - Feb 2015

  • Customer Service Specialist

    Nov 2013 - Apr 2014
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  Metro by T-Mobile

  Jun 2016 - Nov 2021

  Mentoring and developing store managers & sales associates to ensure consistency and effectiveness of Metro by T-Mobile offers and promotions are flawlessly executed. Customization and delivery of training to fit the needs of each store. Analyzing business reports for trends and communicating findings to the respective teams. Served as a liaison between the store and company to identify and resolve issues.Managing roll-out of company programs, budgeting, compensation tools, and instilling a culture of excellence. Show less

  • District Manager

    Aug 2018 - Nov 2021

  • Store Manager

    Jun 2016 - Aug 2018
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  Let's Connect Wireless

  Jan 2020 - Apr 2021

  Co-Founder

  Made major company decisions including but not limited to finance, operations, purchasing and marketing. Lead the development of company’s short- and long-term strategy. Assessed the company’s risks and ensured they were eliminated or reduced.

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  ALPA Insurance

  Nov 2021 - now

  Guide, develop, and implement best organizational practices and process adjustments to improve business in coordination with President of Sales. Visit all offices within designated region and create office structure in collaboration with District Sales Managers. Drive district/office execution of key programs and day-to-day operational expectations and tasks which result in the achievement of year-end operational and financial goals and objectives. Work closely with HR personnel to properly manage employee relations, job requisitions, on-boarding and staffing agendas. Conduct field inspections and consistently manage the assigned territory to achieve key target metrics related to customer satisfaction, cost, performance and other key measures that support the business objectives. Provide leadership, direction, training and coaching to District Managers as required to meet performance, operational and financial targets.Evaluate key performance metrics at store, district and regional levels. Evaluate regional needs to ensure the growth and development of field locations and employees Show less

  • Director of Sales

    Oct 2022 - now

  • Regional Sales Manager

    Nov 2021 - Oct 2022