Kristofer Rey Nario

Experience

• 

  Adamson University

  Jun 2010 - Dec 2010

  IT Instructor

  - Handled subjects such as Computer Programming, Basic Webpage design, Java Script.- Instructed 3rd and 4th year B.S. IT students.- Instructed 3rd and 4th year B.S. Computer Science students.

• 

  Philippine National Bank

  Dec 2010 - Dec 2011

  Remittance Specialist

  - Processes Remittances, payrolls.- Part of Credit Investigation Unit –investigates the root cause on why remittance was not credited/debited.

• 

  Trend Micro

  Jan 2011 - Jul 2013

  - Handles escalated cases from Team leads.- Handles escalated cases from Level 2 engineers.- Escalates Cases to the Legal Department if needed.- Conducts study on how to improve organization processes.- Provides recommendation on how to improve organizational processes. - Manage Malware analysis. Log reading and manual removal of virus if needed.- Beta Lead for Team Alpha- Manage Final Reports for Beta Testing (new Applications for Mobile/ PC by Trend Micro). - Provides new Solution on the Support Website.- Provides technical support for virus or installation concerns.- Provides assistance with registration, activation of the Program.- Performs Remote Access if needed for further troubleshooting and fixing concerns.

  • Customer Relations Officer

    May 2012 - Jul 2013

  • Cloud Security Engineer

    Jan 2011 - May 2012
• 

  SAP Concur

  Jul 2013 - now

  - Manage Overall Implementation and Support Process for Extract Services and NetSuite Connectors Teams Manila. Local Manager for BTP Early adopters and Incubation Team.- Maintain Process documentation via different channels such as SAP Concur Wiki and KCS tool-Technical Expert for Native Extract Integration with JavaScript and SQL Database exposure.- Major contributor in Maintaining the overall processes and structure of Managed Integration Services Delivery at SAP Concur- Handle Project/Case Escalations - Hire, Train and Develop People.- Understands the business strategy to ensure the decisions are aligned accordingly.- Has the authority to make decision on the spot to keep things moving swiftly, which also demonstrates the commitment to making the integration a success. - Manage Performance Evaluation for People Leaders, Senior Integration Consultants and ICs.- Able to review research and troubleshoot issues and determine the appropriate action to take or when escalation is required. - Maintain version control of documentation and other materials.- Maintain and develop functional and technical product knowledge. Show less - Manage Projects and Cases Stats for Integration Services, Extract Team Global- Manage Integration Requests and Scope of work for Custom Extract Request and Image Delivery requests- Helping out maintain the overall processes and structure of Integration Services Globally.- Handles Project Escalations and Complex Projects.- Handles a team of Integration Consultants and Integration Developer.- Hire,Train and Develop People.- Understands the business strategy to ensure the decisions are aligned accordingly.- Has the authority to make decision on the spot to keep things moving swiftly, which also demonstrates the commitment to making the integration a success. - Manage Performance Evaluation for Integration Consultants and Developers- Able to review research and troubleshoot issues and determine the appropriate action to take or when escalation is required. - Maintain and develop Quality Assurance procedures and standards.- Maintain version control of documentation and other materials.- Maintain and develop functional and technical product knowledge. Show less - Manages Projects and assign them into Project Managers/Developers.- Manages Integration Requests and Scope of work.- Handles a team of Composed of Project Managers and Developers.- Conducts training for Project Managers and Developers.- Responsible in Overall Project Maintenance for Extract Splits and Custom Extracts quoted for North America.- Consistently communicate project status with Project Managers, Developers, Clients, Account Management and Concur Advantage management team as needed.- Has the authority to make decision on the spot to keep things moving swiftly, which also demonstrates the commitment to making the integration a success. - Evaluates the performance of Project Managers and Developers.- Able to review research and troubleshoot issues and determine the appropriate action to take or when escalation is required. - Maintain and develop Quality Assurance procedures and standards.- Maintain version control of documentation and other materials.- Maintain and develop functional and technical product knowledge. Show less - Handles Projects and work with functional Consultants/Developers.- Consistently communicate project status with Clients, Account Management and Concur Advantage management team as needed.- Understands the business strategy to ensure the decisions are aligned accordingly. - Review, research and troubleshoot issues to determine the appropriate action to take in order to complete the project. - Testing of extracts/files.- Evaluation, interpretation, design and update of configuration documentation and specifications (Extracts).- Maintain Quality Assurance procedures and standards.- Make sure that functional and technical product knowledge is up to date. Show less - Maintaining multiple customer environments on an on-going basis.- Understand the client’s Travel and Expense environment.- Maintain regular meetings with the client, discussing: goals, priorities, product roadmap, monthly releases and positioning additional services for identified gaps. - Manage the expectations of the client by understanding the key business drivers and their prioritization.- Assist in identifying usage gaps to increase adoption levels.- Facilitating manual and automated data imports and exports.- Creating, Monitoring, Updating and Closing support cases.- Ensure completion of deliverables, managing schedules with creative and technical success.- Liaison with client team members and Concur internal resources to ensure understanding and clear communications. - Develop and maintain functional and technical product knowledge. Show less

  • Senior Manager

    Aug 2022 - now

  • Manager, Integration Services, Global Services - Extended Services Amer

    Jul 2019 - now

  • Supervisor, Integration Services, Global Services - Extended Services Amer

    Jul 2016 - now

  • Project Manager/Integration Consultant, Advantage Technical Services

    Mar 2015 - Jun 2016

  • Service Administrator

    Jul 2013 - Feb 2015