Sophie Zhou

Experience

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  Allianz Partners

  Mar 2007 - Dec 2012

  • Analyse marketing intelligence, including market demand of our product, market position of our company, market key players and our competitors, and our own competitive advantages; • Design strategic map, build product portfolio, design business model and business plan (simulations of sales volumes in 5 years) • Explore the prospects and define hunting list and pay on-site visit; • Build a comprehensive network of partnership with airlines (e.g.China Southern Airline,), online travel agencies incorporated “Lodging Cancellation Insurance”(e.g. www.ctrip.com, www.priceline.com, www.zuji.com) and web-based ticketing agencies incorporated “Concert Cancellation Insurance” (e.g. www.damai.cn acquired afterwards by Alibaba Group); • Negotiate on the terms of commissions/ payment process; • Guide Legal Team on terms and conditions of business contract (e.g. data privacy clauses/payment wordings) ; • Organise internal and external meetings with IT Team to achieve integration/configuration) /with Travel Claims Team to monitor claim report (e.g. frauds/customer profiles) • Conduct sales incentives and marketing campaigns for cooperated partners to consolidate the partnership; • Steer the monthly committee to present the sales performance and claims cases to Management Team Show less • Database and Info Management:- Maintain and update automotive dealer / provider’s profile into Network Management System, including the sales volumes of each month since cooperation.- Evaluate automotive dealer / provider’s roadside assistance capabilities based on a number of internal evaluation standards, such us business size, roadside assistance team size, number of roadside assistance vehicles and vehicle conditions, etc. • Price Negotiation: - Conduct market research and cost analysis on cost structure of roadside assistance service, such as the consumption of fuel per km, labour cost of technicians/drivers, etc.- Detect the offerings by competitors and compare the difference/gap in order to add value in our offerings.- Conduct cost benefit analysis on translating the invisible value/benefits into measurable assets to automotive dealers / providers.• Contract Management:- Clarify clauses/items with automotive dealers / providers, enabling them to sign or renew the contracts when necessary, and file the contracts. • Invoice Monitoring:- Handle overdue invoice issues by directly communicating with automotive dealers / providers to ensure a smooth and healthy cash flow from within. Show less

  • Business Development Manager_Travel Insurance

    May 2010 - Dec 2012

  • Network Development Executive - Automotive

    Mar 2007 - Apr 2010
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  BMW Financial Services China

  Jun 2014 - Apr 2018

  Insurance Manager

  Automotive insurance products end-to-end design and incorporation of automotive insurance products into BMW finance loan program & car leasing program. • Design insurance strategy map, insurance solution to BMW existing retail / wholesale financial services and feasible initiatives for the development of Affinity Insurance;• Leverage the external partnership with Broker, Insurer, and Reinsurer as well as internal stakeholders, Risk / Controlling / Collection / Marketing / Sales / Aftersales / BPS / ConnectedDrive• Develop a diversified portfolio of insurance products, e.g. liability / life / property and online sales channels to promote insurance products; • Conduct market research(China / HK / Macau / Taiwan / US / Germany / UK / Brazil) and analytics on the feasibilities of insurance products in China market;• Exchange expertise with HQ (Munich) and emerging market (Brazil) on prospects insurance products, e.g. MVI / PPI / GAP / Key Protection;• Present the sales report / claims report to Senior Management Team on a monthly basis. Show less

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  Allianz Partners

  Apr 2018 - Apr 2019

  Key Account Project Manager_BMW GROUP

  BMW Ride Hailing ProjectHigh-end online car-hailing project firstly launched in Chengdu city under BMW ReachNow brand. Allianz Partner China was appointed as the 3rd party to recruit, train and operate day-to-day driver management according to BMW fleets.Client management:• Single Point of Contact for the Client to coordinate priorities and actions, share progress, anticipate requirements, escalate roadblocks and propose solutions with a detailed remediation plan; • Decide soft launch & media launch schedule together with Client.Cross-departmental co-working:• Understand P&L and basics of Underwriting; • Instruct Operations Team to compile driver manual, principles, and work flows; • Instruct Training & QTTeam to design training scheme, schedule, and suitable courses for drivers and also set/review KPIs for drivers to meet company KPIs; • Lead HR Team to define the hiring criteria to meet client’s expectation.Porsche Roadside Assistance APAC Project:Allianz Partners China was nominated to provide roadside assistance service for Porsche end-customers in Mainland China, Hong Kong, Southeast Asian countries.• Lead the overall project management in P&L control, collecting the requirements from Client, negotiating on the deliverables with Client, and give weekly update on the project progress to ensure timely launch in APAC region. Show less

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  DiDi

  Aug 2019 - Feb 2020

  Senior Vendor Manager - Oversea Market

  Overall vendor management and steering of customer service provided by BPOs in overseas markets (e.g. Australia, Russia):• Define vendor strategy for global markets, in line with business development plans and implement sourcing plans;• Lead tenders from business requirements to tender coordination, vendor assessment and selection;• Work with Procurement on pricing negotiations, incentives & penalties;• Co-lead the contracting process to Legal Department, including but not limited to specifying the sensitive T&Ms (e.g. customer data protection);• Address local regulatory requirements, and assess vendor qualifications;• Local on-site visits to assess vendor capabilities and infrastructure;• Performance steering and continuous performance improvement plans;• Follow-up with internal Accounting Team on overdue payments;• Ensure optimal control of customer data in line with IT & Security requirements.Lead tenders from business requirements to tender coordination, vendor assessment and selection;• Work with Procurement on pricing negotiations, incentives & penalties;• Co-lead the contracting process to Legal Department, including but not limited to specifying the sensitive T&Ms (e.g. customer data protection);• Address local regulatory requirements, and assess vendor qualifications;• Local on-site visits to assess vendor capabilities and infrastructure;• Performance steering and continuous performance improvement plans;• Follow-up with internal Accounting Team on overdue payments;• Ensure optimal control of customer data in line with IT & Security requirements. Show less

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  French-Asie Centre

  Sept 2021 - Jan 2024

  Student Services Manager
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  TESFEC

  Sept 2024 - now

  Responsable développement commercial - Mobilité énergétique