Megha Gupta

Experience

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  Shaheed Rajguru College of Applied Sciences For Women

  Sept 2014 - Jan 2015

  CCNA TRAINER

  • Give lectures to students in a group of 8-10.• Solve their problems and test their knowledge.• Organize and group them to build confidence.• Liaise between students and college. • Finish course within period time and conduct new batches.

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  Shaheed Rajguru College of Applied Sciences For Women

  Nov 2016 - Aug 2018

  Cisco Instructor
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  Solutions Mantra Service Private Limited

  Feb 2019 - Mar 2023

  Network Security Engineer

  • Exposure to BGP, MPLS & SIP.• Configure Data on P2P Ethernet, ADSL, failover circuits on cisco routers i.e. Cisco 887, 888, 1921,2395, 2921.• Configuring, OSPF, EIGRP, RIP, HSRP, DHCP, VLANs, ACL on Cisco routers.• Bring live client's router and complete pending admin work.• Log incoming faults on our system (SalesForceSoftware), carry out initial diagnostics and look to resolve 95+% of all faults and requests.• Monitor PRTG ( NMS) to control bandwidth and add or remove sensors.• Work within strict SLAs to provide our customers with a timely resolution.• Ensure all support requests are up to date and in hand at the end of each shift, handing over any outstanding issues to shift staff.• Ensure that the customer is kept informed of the progress of the fault and the system is kept updated regularly.• Configure and troubleshoot faults on our Cisco Switches, routers and firewalls. Show less

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  Innodata India Private Limited

  Apr 2023 - now

  Network Security Engineer