Zhengyi Goh

Experience

• 

  Multimedia University

  Jan 2010 - Jan 2012

  Research Officer

  Involves in planning and managing meeting schedule.Data collection via questionnaires and interview with respondents.Data analysis through SPSS including data coding and inserting, data analyzing and reporting.

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  IBM Malaysia

  Jun 2012 - Jun 2017

  Planning and executing Kuala Lumpur Center (KL Center) - Accounts Receivables (AR) business operations activities. Provides operation support to AR leaders and KL Center AR operation teams in achieving respective DSO target with focus on driving cash collection to achieve all collection, delinquent and aged target including monitoring of Unallocated/unapplied Cash (UAC) clearance and Business Analytics compliance rate. Drive day to day operation process and ensure accurate and timely measurements, scorecards, reporting and analysis are provided to the business leaders.Assist in tracking and managing limited KL Center AR HR and attrition data.Representing KL Center AR in supporting Global AR initiatives and projects. عرض أقل Responsible to maintain client relationships by supporting the A/R fulfillment process,taking ownership of A/R problem resolution, collecting open receivables. Executedefined A/R processes, in line with business controls and business objectives.NZ South Ledger (Incl. Westpac New Zealand) & CSI NZGeneral Business Ledger, Victoria State AUResponsibilities:Contact clients to communicate new invoices and to collect past due amountsProfessionally handle all incoming calls from clients including returning the calls and expediting requests in a timely mannerCollaborate with various teams such as Sales and Billing to eliminate all obstacles that are holding up payment and escalate unresolved issues, tracking to final resolutionIdentify disputes and log them into Accounts Receivable system to the right action ownerWeekly and ad-hoc reporting as required to Management on past-due receivablesPerform financial adjustments in Accounts Receivable systemMaintain up-to-date listing of client contactsTake required actions per Business Analytics program recommendationPerform account reconciliation with clientPerform refund to clientsBe involved with or lead special projects as time or capabilities allow عرض أقل

  • Accounts Receivable Operations Lead

    May 2016 - Jun 2017

  • Accounts Receivable Specialist, A/NZ

    Apr 2013 - May 2016

  • Customer Fulfillment Professional, End-To-End, PBS Taiwan

    Jun 2012 - Apr 2013
• 

  CSI Leasing, Inc.

  Apr 2018 - now

  • Regional Remarketing Manager

    Jul 2019 - now

  • Manager's Assistant

    Apr 2018 - Aug 2019