Will Naish

Experience

• 

  Asda

  Oct 2004 - Oct 2012

  Service Manager
• 

  Morrisons

  Oct 2012 - Aug 2024

  I began working at this store as a customer service manager as part of a major refurbishment and update to offer my skills of outstanding customer service and company practices. I have gone through a significant amount of safe, legal, and upskilling training thus far.I've recruited new team leaders so that I can support my goal of providing outstanding service with a fully-formed team. Additionally, I have hired in various service areas to ensure uniformity and efficiency among the departments. The largest obstacle thus far has been managing absences and performance, but as a team, we have a can-do mentality. Show less I am employed as a customer service manager for an extensive retailer right now. In addition to overseeing my own employees, I undertake duty manager duties during particular shifts. My position includes providing outstanding customer service to make sure that any time a customer shops with us, they have a fantastic experience. Together with the community champion, I play a crucial role in the community in making sure that all young adults have an opportunity to pursue their ambitions! Being a member of the team that established a new store that the community found difficult to embrace is my greatest accomplishment to date. Along with mentoring and guiding, I place a great deal of importance on moving our business forward and preserving my company's reputation. Show less I got the opportunity to work in this role for a few months whilst we waited for a new manager to come into store , I learnt so much about payroll , holidays , disciplinary and absence and will always be grateful for the experience as this has built my knowledge and made me a better manager and leader I also enjoyed looking at succession planning which is key to future development and success Training ensuring everyone had the time to complete essential training and development sessions Show less

  • Customer Service Manager

    Sept 2023 - Aug 2024

  • Operations Manager

    Sept 2023 - Aug 2024

  • Market street manager

    Jul 2023 - Sept 2023

  • Customer Service Manager

    Jun 2020 - Jul 2023

  • HR Manager secondment

    Feb 2022 - Jul 2022

  • Checkout manager

    Oct 2012 - Jun 2020
• 

  The Abergavenny Fine Foods Company

  Aug 2024 - now

  Human Resources Advisor

  Responsible for all HR queries, including weekly payroll, recruitment, employee engagement, benefits, and employee relations. I handle tasks such as payroll, absence management, and disciplinary reviews. I also support managers with absence reviews, disciplinary investigations, and occupational health. I aid with recruitment, on-boarding, and induction, and offer letters, contracts, and starter packs. Employee engagement and benefits include gifts, birthday cards, long service awards, and gifts. Show less