Jeremy Umeno

Experience

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  IKEA Group

  Nov 1999 - Jul 2005

  Area Responsible

  • Supervised Receiving, Self and Full Serve departments consisting of 50+ team members.• Prioritized accurate inventory, stocking, and organization of incoming product.• Established effective work schedule, balancing the team members and workload needs. • Facilitated the training and development of team members within the daily routines, safety, and certification of warehouse equipment.• Managed the maintenance and safety checks of forklifts and other warehouse equipment.

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  Starbucks

  Jan 2006 - Aug 2009

  Shift Supervisor

  • Supervised various shifts to ensure organizational and sanitation duties were completed, while delivering legendary customer service.• Prioritized ongoing coaching, training, and development of team members.• Oversaw ordering of product and inventory management control.• Monitored cash handling, Point of Sale (POS) standards and policies, and handling of daily banking and store deposits.

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  Shima Restaurant

  Jul 2009 - Aug 2010

  Sushi & Japanese Cook

  • Established creative Sushi Rolls and Japanese Cuisine while adhering to restaurant guidelines.• Managed inventory and ordering to ensure the best and freshest products available.• Oversaw standard food service work including sanitation duties, proper food handling procedures, and sanitation.

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  Seattle Pacific University

  May 2012 - May 2013

  PC Support Technician

  • Prioritized technical troubleshooting, installation, and maintenance of hardware, software, peripherals, and mobile devices for faculty, staff, and students while delivering outstanding customer service.• Successfully managed technical projects, computer builds/rebuilds and deployment simultaneously.• Utilized Remote Desktop, Active Directory, and System Center Configuration Manager (SCCM) to help manage and maintain user data and polices.

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  Tableau Software

  Oct 2013 - now

  Manager, Technical Support Engineering

  As a Manager, it is my responsibility to ensure support is provided in a timely, customer oriented, and comprehensive manner. Promote a customer centric support culture that goes above and beyond what the customer expects and ensures every Tableau customer support contact is positive. Manage service level agreements and customer satisfaction levels. Identify and promote opportunities to reduce the amount of direct support required through product improvements, training, online support, and self‐service.Provide leadership and motivation by establishing clear expectations and coaching employees to achieve Tableau's support goals. Plan and manage the team's schedules and their professional and technical development. Communicate specific feedback through regularly scheduled one‐on‐one meetings with each Technical Support team member. Show less