Kuntal Biswas

Experience

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  American Computer Connections

  Nov 2010 - Apr 2011

  NOC Engineer

  • Worked as a NOC engineer on VoIP network that is used for making long distance calls.• Monitored long distance call carried by different providers around the globe to different locations over VoIP.• Provided Tier 2 level support to customers (Retail, Tandem and enterprise) for different issues.• Read voice call trace for fault detection and first level troubleshoot.• Experience on remedy ticketing system, troubleshoot and escalate issues to Tier 3 or Tier 4 for technical and commercial issues. • Making test calls to see if the route is working properly and monitor different call issues (dead air, fast busy, call disconnect, FAS, voice quality)• Maintained Rate-Table, load rate-table in the routing system that decides the rate of call per second for different locations with different providers.• Knowledge on DS-3, T-1 circuits.• Worked on DID (Direct Inward Dialing) numbers. Show less

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  ASK Staffing, Inc

  Aug 2013 - Jan 2014

  IT Recruiter

  • Online Recruitment• Significant improvement of recruitment effectiveness with new technology and processes.• Innovative Employer Branding and recruiting campaigns with the help of social media.• Interim Recruitment projects, international recruitment of contract and permanent staff.

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  Capgemini

  Mar 2014 - Jan 2015

  Recruiting Consultant

  Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business ExperienceTM. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients• Currently working as a Corporate Recruiter with Capgemini FSGBU (Financial Services Global Business Unit)• Handling global sourcing and recruitment for Platform, End user computing and Network Practice across Banking, Capital Markets and Insurance domains for USA and Canada Geographies. Show less

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  Xoriant

  Jan 2015 - Sept 2016

  Executive Recruitment
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  Incedo Inc.

  Oct 2016 - May 2020

  Develop knowledge of recruitment best practice, Account Management and ConsultancyMonitoring recruitment process identifying and recommending areas for improvementMaintain all databases, management reports and documentation in an accurate and timely mannerDevelop and maintain relationships with new and existing internal clients to ensure compliance and expand areas of service deliveryWork to defined processes, ensuring best practice at all timesWork within predefined recruitment processes, ensuring best practice at all timesWork with a sourcing team to ensure quality supply Show less Incedo is a technology solutions and services provider with a focus on emerging technology areas such as data, analytics and product engineering.• Source, recruit, and interview top talent for technical and non-technical positions• Partner with hiring managers to determine hiring objective and prioritization• Review resumes and credentials for relevance of skills and knowledge in relation to position requirements• Gather and collect post-interview feedback from interview team, assist interview team with development of interview process• Effectively partner with HR business partners and other stakeholders to ensure a smooth recruiting process and experience for everyone involved• Provide regular updates and metrics to hiring managers as required Show less

  • Account Manager

    Jan 2019 - May 2020

  • Senior Executive Recruitments

    Oct 2016 - Dec 2018
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  Akraya Inc

  May 2020 - Jun 2021

  Senior Recruitment Consultant
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  Zensar Technologies

  Oct 2021 - now

  Senior Executive Talent Acquisition