Michael Drouet, CTS

Experience

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  Best Buy

  Aug 2008 - Apr 2014

  As the Magnolia Home Theater System Designer, one serves as the critical primary liaison – the trusted general contractor, if you will – between clients and Geek Squad installation and sales staff. The individual in this role is present during every stage of a project, from consultation through purchase, installation and after-sale follow-up. Magnolia Home Entertainment Advisor travel to clients’ homes or offices to assess their needs, which they use to create proposals. After the client agrees to the proposal, the Magnolia Home Entertainment Advisor then communicates it to Geek Squad sales and installation team, and coordinates all necessary steps to ensure the client’s needs are met.Responsibilities also include coordinating inventory and Geek Squad employee resources to see projects through completion, visit retail stores in district to build relationships with the sales team, drive in-home consultation sales, learn about current offerings and train others on the Magnolia Home Entertainment Advisor client experience, Evaluate the performance of the Geek Squad installation team, and participate in ongoing professional development. Show less The Geek Squad Store Leader is responsible for the Geek Squad Team, and drives the financial and operational outcomes of the Precinct, District, Territory, and overall Organization. This Leadership role includes assisting in the recruiting, development, direction and mentoring of Geek Squad Agents to optimize client satisfaction and loyalty, while keeping the store humming and enhancing business performance.Responsibilities also include Managing the repair, installation, and service of computer and consumer electronics products, communicate strategies & goals to the team in a clear, accurate, and timely manner, develop business plans with Senior Management, maintain a clean, welcoming, and organized facility, and on occasion Manage entire store operations while functioning as On-Duty Manager. Show less

  • Magnolia Home Theater System Designer

    Nov 2011 - Apr 2014

  • Geek Squad Store Leader

    Aug 2008 - Nov 2011
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  Magnolia Audio Video

  Apr 2014 - Apr 2017

  Project Manager
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  Presentation Products Inc.

  Apr 2017 - now

  • Field Operations Manager

    Apr 2024 - now

  • Senior Project Manager

    Apr 2017 - May 2024