Eric Livingston

Experience

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  United States Marine Corps

  May 2009 - Aug 2016

  Field Radio Operator

  3rd Battalion, 25th Marine Regiment, 4th Division• Served in the capacity of fireteam leader and briefly as a squad leader before finishing my contract as an H&S attachment to Lima Co. as the senior communications Non-Commissioned Officer in charge of company level communications• Served in Operation Enduring Freedom 10-2 and 11-1 as a radio operator, dismounted rifleman and alternating M-ATV turret gunner for Rover Team 2 and provided security at the Main Entry Point of Camp Leatherneck in Helmand Province• Served as a member of the Battalion Commander’s Jump Team• Participated in numerous training exercises at both home and abroad supporting communications between the Combat Operations Center and subordinate units• Participated in the planning and coordinating of company level communications, attended key leader meetings, ensured the functionality and organization of all communications gear, and was entrusted with the welfare of Marines in addition to the accountability of their gear and weapons while carrying out orders from my superiors Show less

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  Columbus State Community College, Military and Veteran Services Department

  Sept 2013 - Dec 2014

  Work Study Student

  • Worked as a liaison helping veterans to utilize their benefits• Assisted with interdepartmental communications• Created content for brochures and fliers; edited for accuracy, style and brand• Assisted with set-up of student-veteran events

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  Ohio House of Representatives

  Jan 2015 - Aug 2015

  Administrative Assistant

  • Assisted legislative aide• Drafted and edited responses to constituent base• Researched and conceptualized special issues• Greeted constituents, lobbyists, lawyers and organizational representatives• Accompanied legislative aide in representing the office at receptions

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  Keywords Creative Services LLC.

  May 2015 - Apr 2019

  Freelance Writer

  Responsibilities include creating and editing digital content for Keyword’s client, The Ohio State University Wexner Medical Center, Department of Marketing and Strategic Communications• Assisted owner in daily activity• Created biographies for physicians, faculty, researchers and advanced practice providers across several healthcare service lines to populate the website’s ‘Find a Doctor’ application• Proficiency in editing for both AP style and organizational brand• Experienced in transforming complex verbiage into more simplified, patient-friendly content• Added subtitles and closed captioning for medical videos to assist the hearing-impaired via Youtube Show less

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  Lynd Fruit Farm

  Jul 2017 - Nov 2018

  Laborer

  • Assisted farm’s owner and market manager in daily tasks• Greeted and assisted U-Pick Orchard visitors• Tree planting, removal and maintenance; storing and handling of produce• Irrigation system and staking installation, tractor and forklift operation• Orchard site preparation

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  National Park Service

  May 2019 - Nov 2020

  Maintenance Worker

  (WG-5), Cuyahoga Valley National Park, Virginia Kendall• Operates motor vehicle with trailer and various heavy machinery• Completes tasks requiring the use of common hand tools and power equipment • Independently performs a variety of maintenance duties• Assists higher grade personnel working on historical and non-historical buildings • Frequently assists park visitors by answering questions and providing directions • Maintains landscape at trailheads and various government properties Show less

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  ThreatLocker

  Jul 2021 - Nov 2022

  Junior Technical Engineer

  • Provides customer-facing product support as well as maintenance of in-house application definitions• Creates training courses through LMS platform• Coordinates with Solutions Engineers for bi-monthly training webinars • Troubleshooting and incident triage • Unified Audit analysis • Advising and assisting partners with policy configuration• Ensures the highest level of customer satisfaction • Facilitates continual improvement through the development and support relationship Show less

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  Kaseya

  Jan 2023 - Dec 2023

  Customer Support Engineer

  • Assisted MSPs and enterprise IT teams in leveraging of Datto RMM tool• Triaged and documented known and newly reported software issues• Troubleshooting of newly reported issues providing workarounds when feasible• Managed and maintained ticket queue• Provided requested assistance to Partners via email, phone or zoom meeting• Assisted in training of new hires