Sam Lau, Ph.D.

Experience

• 

  ASM Pacific Technology Ltd.

  Sept 2013 - Jul 2017

  Customer Service Engineer

  ASMP is the world's largest supplier in the field of semiconductor assembly and packaging equipment, its headquarter in Singapore managed the business across 30+ countries. Its last quarter revenue of US$ 531 million which was contributed by its clients, e.g. Intel, Apple, Samsung these technology giants.RESPONSIBILITIES• Responding to, settling, evaluating and resolving client complaints and enquiries, including in-person and on-call • Developing and maintaining the relationship with clients• Monitoring and assisting the assembly and installation of the machines• Overseeing the routine operation of machines, providing hands-on assistance if needed• By analysing the quality of products, developing the best-practice as the standard programs for operators • Establishing and continuously improving the mechanical specifications and parameters for optimising manufacturing process flow• Planning and organising the task forces for projects, e.g. installation, buy-off, focal troubleshooting, monitoring outcomes and providing assistance if needed• Supervising the preventive maintenance, ensuring the conditions of machines are optimised, providing assistance when adapting to the new design of product • Coaching technical training to external and internal customers• Authoring and editing technical documents, e.g. SOP, manual, instruction, bulletin Show less

• 

  University of Tasmania

  Apr 2020 - now

  PhD candidate

  I focus on further improving the passenger comfort of high performance multi-hull vessel in my PhD research, by utilising various methods including CFD simulations, data analysis, regression models, and signal processing. To be specific, a Ride Control System consists of T-foil and stern tabs have been fitted to vessels in order to enhance passenger comfort, which can be quantified and assessed in terms of MSI (ISO-2631-1) and RAOs. By applying above mentioned methods, the effectiveness of the ride control system can be identified. Show less