Experience

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  U.s. army

  Oct 1992 - Mar 1998

  Automated logistics specialist

  •Maintained automated inventory control, maintenance records, and ordered repair parts•Supervised and trained personnel in automated logistics•Provided up to date information on inventory and vehicle maintenance status to supervisors.

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  Dupont, rtp

  Jun 1998 - Nov 1998

  Material handler

  •Provided inventory control to local and international customers•Followed strict procedures for storing flammable, corrosive, and precious metal materials.

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  Contract systems integration

  Nov 1998 - Apr 2000

  Material handler

  •Oversaw inventory control, shipping and receiving, packing, and order picking. •Conducted Quality Assurance inspections of incoming electronic components.•Performed testing for finished electronic products and assisted in manufacturing products.

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  Usco logistics

  May 2000 - May 2001

  Export coordinator

  •Coordinated material delivery; prepared invoices and completed U.S. Customs paperwork for international shipment.•Installed software on new computers and connected computers to network

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  Xtrasource

  Jun 2001 - Dec 2001

  Call center technician

  •Provided technical support to customers via telephone or email on various software and hardware products such as VTech email machine, Rioport MP3 software, Phillips CD burners, OnstreamData tape drives, and RCA/GE universal remotes, and assisted other technicians on technical problems• Acted as a Team Leader for Onstream Data, in handling escalations between the customer and the higher echelon of technical support

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  Davidson and jones hotel corporation

  Dec 2001 - Jan 2007

  Director mis

  •IT Manager for corporate office, major hotel, and two assisted living facilities•Provided phone and face-to-face support for over one hundred plus users•Managed four sets of email groups and four websites•Provided training and assistance in Microsoft Office and proprietary software

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  Crowemag toys

  Jan 2005 - now

  Owner

  Toy Master

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  Business technical services, inc.

  Mar 2007 - Oct 2008

  It consultant

  •Provided numerous IT support tasks for over 10 different companies •Monitored networks for any problems on servers or workstations•Set up networks using Windows Small Business Server 2003

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  Delta career education

  Dec 2008 - Sept 2011

  It site tech tier ii

  •Initially supported two networks, then after centralization supported 40 plus networks countrywide, one for staff and one for students per location•Using the Track-It and Remedy ticketing system, responded to tickets and assisted staff members for various needs•Assisted in the set up of 5 campuses and was the Project Manager on 1 of them•Worked with VMware to virtualize new or existing servers

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  Dixon hughes goodman llp

  Apr 2012 - Jun 2018

  System administrator

  Assigned to Raleigh, Greenville, NC, and Southern Pines office, along with supporting other users as needed. Support users using various accounting software, provide updates to software, migrate users to new machines. Moved to Tier 3 support, supporting Exchange servers on premise and maintaining O365 environment.