Experience

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  Amazon fulfillment technologies & robotics

  Oct 2020 - May 2023

  •Escalated issues, analyzed metrics, and detected exceptions to drive efficiency.•Annotated videos to verify product locations and enhance stow quality.•Trained robots to differentiate and handle various package types.•Met productivity targets, contributed to process changes, and trained robots at Amazon Sort Centers offshore through backend support.•Provided continuous feedback for technology improvement and SOP evolution.•Utilized JIRA for issue tracking and resolution. Facilitate communication between stakeholders and resolve issues impacting customer experience and business continuity.Manage inbound and outbound operations for timely delivery to customers.Analyze data and make real-time decisions to ensure efficient transportation.Communicate clearly and ideate process improvements for enhanced operations..

  • ML Data Operations Associate

    Oct 2021 - May 2023

  • Tron Associate

    Oct 2020 - Sept 2021
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  Startek

  Aug 2024 - now

  Operations executive