Experience

• 

  Ibm

  Feb 2017 - Feb 2019

  Technical support representative

  Provide Application Support to client State Street Corporation.Hands-on experience on Active Directory.Worked on VMWare VSphere to manage Virtual Machines based out of NA and APAC regions.Analysing Incidents and routing the Tickets to appropriate team.Worked on Service Requests and Incident with Windows, Linux, Citrix teams to get to the resolution.Troubleshooting and configuring applications like Lotus Notes, MS Outlook, Aviva MCH, Cisco, Windows Registry and Active Directory etc.Support XenApp and XenDesktops on Web-Based VPN (Application Secure Gateway).Configure Java as per System Variable and Environment Variable.Configuring Linux repository, Configure local storage.Identify CPU/memory intensive processes, adjust process priority with renice, and kill processes.Manage users and groups on RHEL and Windows. Show less

• 

  British council

  Mar 2019 - now

  • Troubleshooting mail flow issues• Managing Exchange 2010/2013/2016 in a large, on-premise• Inbound\Outbound mail flow troubleshooting on all the version of Exchange server.• Manages changes, incidents and problems across multiple data center environments to protect production and disaster recovery systems critical to business success• Work as part of the Incident Management team to ensure that the performance of the team achieves the defined performance targets and KPIs• Process Improvements – Identify and construct new process frameworks, as well as reviewing, recommending and documenting improvements to established processes• Manage incident management bridge calls with support teams, on-call support application teams and management• Interface with LOB leads and managers – work to develop strategic relationships with key partners outside of major incidents• Working experience on Problem and Change requests raised by application owners till the closure and monitoring phase.• Maintaining the Virtual Servers that includes Health check and monitoring threshold limits• Configuring Site to Site VPN, creating objects and rules as per need on Firewall. Show less

  • Assistant Manager

    Jul 2022 - now

  • Team Lead

    Dec 2021 - Jan 2023

  • Sr.Analyst

    Mar 2019 - Mar 2022