Experience

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  Army national guard

  May 2016 - now

  Transpotation officer

  · Coordinate employment of Transportation Soldiers at all levels of command in U.S. and multinational operation· Supervise over 60 soldiers, and manage vehicle data and inventory· Unit Movement Officer · Able to obtain and maintain security clearance

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  Macy's

  Aug 2016 - Jul 2018

  Loss prevention officer

  · Respond to customer and associate incidents to facilitate first aid and minimize company liability· Recover stolen merchandise and apprehend shoplifters and other people who commit fraud or other criminal acts against the company· Investigate criminal violations against the person or property of any customer or associate that is committed on company premises· Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities.· Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence· Promote shortage awareness and theft deterrence among associates by conducting meetings and participating in training events· Successfully complete all Asset Protection training requirements including CPR and First Aid and maintain personal certifications as required by law· Conduct audits to ensure sales department compliance to merchandise exposure standards and asset protection policies· Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection Store Detective is summoned· Responds to alarm conditions at assigned store Show less

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  Metrion professional it

  Jun 2018 - Jun 2022

  Technical analyst

  · Primary responsibility is ensuring the client experiences world class customer and technical support on every contact.· Screens, refers and diagnoses customer inquiries and work requests as they relate to maintenance of personal computers and related systems.· Installs, configures, and upgrades computer hardware and software.· Provides end-user software troubleshooting and support.· Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions and provide documentation.· Provides troubleshooting and support.· Participates in the administration of e-mail systems (Exchange, Office 365, Google Apps)· Provides phone and help-desk support for all clients.· Provides guidance and work leadership to junior technicians.· Maintains current knowledge of relevant technologies as assigned· Participates in special projects as required Show less

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  Vita-stat llc

  Dec 2018 - May 2020

  Technical support analyst

  · Provide first level technical support relating to client issues with proprietary software.. Completed and passed a HIPAA Certification.· Provide basic technical support at the network level: connectivity, routers, firewalls, security.· Provide basic remote access solution implementation and support.· Monitor device connectivity daily, resolve issues, engage clients for assistance as necessary.· Perform hands-on fixes including installing and upgrading software, implementing file backups, and configuring systems and applications.· Communicate with customers via phone and remote access, providing progress and resolution updates, notification of impending changes.· Record, track, and document any problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to the final resolution.· Apply diagnostic utilities to aid in troubleshooting by, providing Tier 1 and Tier 2 support for all calls. Accessing software update information, knowledge base and additional resources to aid in problem resolution.· Learn proprietary software and hardware used and supported by this organization. Show less

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  Interapt

  Jul 2020 - Oct 2021

  Technical support analyst
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  Louisville metro government

  Jan 2021 - Dec 2021

  Soc analyst ii
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  Maximus

  Jan 2022 - Nov 2024

  Security operations center analyst
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  Mindpoint group, a tyto athene company

  Aug 2024 - now

  Cyber security analyst