Experience

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  United states air force

  Feb 2010 - Aug 2022

  Results-oriented Senior Enlisted Leader with broad experience in all areas of HR, customer service and management, including policy development, implementing /executing strategy and initiatives, employee/labor relations, performance management, project management, strategic planning, advising, coaching, conflict resolution, and supporting Senior Leaders and employees. Organized, collaborative, self-starter, possessing strong interpersonal and communication skills with 20 years of military and leadership experience. Created business partnerships, cross-functional collaboration, and builds trust with managers and employees to create a positive work environment.● Direct advisor to Senior Leaders on all HR functions to include workforce planning, performance planning, standards, staff orientation, evaluations, and staff development. Utilized Microsoft Office products to develop products for employee training, leadership development and to improve processes that increased organizational performance.● Interacted and consulted daily with internal and external personnel on significant matters often requiring coordination between multiple large-scale organizations. Developed and briefed organizational strategies and policies to leaders/employees, reviewed issues and recommended/implemented solutions for the customer/employee.● Trained managers and supervisors; developed solutions to complex problems to de-escalate any issues. Counseled leadership on matters concerning staff development and coordinated new employees for orientation sessions. Show less Oversaw 20+ member customer service team responsible for forecasting, scheduling, and monitoring maintenance actions on 58 aircraft ensuring adherence to quality standards, deadlines, and proper procedures all while correcting errors and resolving conflicts. Executed historical record documentation for aircraft Quality Assurance inspections, ensuring proper data entry. Coordinated government contract with Contract Field Teams to lead projects that installed advanced systems on all required aircraft and ensured proper data entry management up completion.● Utilized advanced Microsoft Office skills to develop detailed preventative maintenance schedules for 58 aircraft on a weekly, monthly, quarterly and annually basis.● Coordinated programmed depot maintenance inputs/outputs with maintenance clients and wrote out proposals to the customer to bundle over 300 maintenance events, saving $2.5M in maintenance costs and 20.1K hours of non-flyable time on the aircraft.● Effectively communicated with a diverse customer base, utilized de-escalation techniques, communicated with patience and understanding, and proposed ideal solutions for customer issues. Show less

  • First Sergeant (Human Resource Management)

    Mar 2018 - Aug 2022

  • Maintenance Production Scheduler / QA Inspector

    Feb 2010 - Mar 2018
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  Sonic drive-in

  Sept 2022 - Nov 2023

  Owner/operator

  Successfully opened and managed a $1.85 million-dollar fast-food restaurant in partnership with Boom Inc. As Owner/Operator, implemented and enforced customer service policies, procedures, and effective strategies to make the new Sonic location successful in an already heavily saturated market. Established and maintained numerous business partnerships, customer targeting strategies, and engineered ways to enhance customer experience while improving overall satisfaction.● Increased sales over 30% in comparison with the previous Sonic location’s 2022 financial report, resulting in it taking 3 months from opening to become a profitable restaurant.● Controlled profit and loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate action. Reduced food cost by 2% monthly and labor by 3% resulting in an additional $5000 profit every month.● Reduced customer complaints by 60% compared to the old location. For all complaints that were received, customer recovery processes were performed to uphold the integrity of the business and to help provide an unbeatable customer experience. Show less

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  Closets by design

  Jun 2024 - now

  Production manager